SAMARIA MURRAY
Zachary,Louisiana
Summary
As an organized and enthusiastic entry-level professional, I am seeking an entry level office assistant position. My attention to detail, computer skills, and strong desire to assist others will be an asset to your organization.
Overview
9
9
years of professional experience
Work History
Consumer Lender
Advance America
06.2024 - Current
- Presented customers with financial solutions that best fit specific needs.
- Suggested and cross-sold other products or services on approved loans that benefited customer.
- Worked closely with loan servicing departments to ensure timely collection of payments and minimize delinquency rates among borrowers.
- Streamlined loan processing workflows, expediting turnaround times for applications and disbursements.
Customer Service Representative
FIS Global Solutions
11.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
OAKWOOD VILLAGE ASSISTED LIVING
12.2021 - 10.2022
- Provide personal hygiene for residents by assisting with their basic needs, such as showering, bathing, dressing and eating
- Adhere to professional standards and facility policies and procedures regarding resident care
- Answer calls for assistance and observe changes in a resident’s behavior, emotional state, or physical condition and report any changes to the Nurse
- Implement individualized care plans and offer support to residents to maintain their dignity, privacy, and comfort
- Provide care that exceeds the resident’s physical, social and mental needs
- Provide help in other areas of the facility including kitchen, memory care and activities, etc.
Correctional Officer (Sergeant)
LOUISIANA STATE PENITENTIARY (ANGOLA)
09.2017 - 09.2019
- Maintained security of the correctional institution and observed and participated in supervision, control, and custody of offenders
- Enforced rules and kept order within the prison
- Searched different offenders for contraband
- Worked in Sally Port clearing the counts three times daily for the entire camp
- Drove the patrol van escorting offenders to and from work and to the treatment center
- Worked in the Doctor’s Clinic assisting the doctors and nurses with the offenders as they came in for their appointments
- Worked in Kitchen as a secondary officer.
Cashier
Shoneys
07.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates Degree in Arts -
Copiah Lincoln Community College
Natchez, Mississippi07.2021
Diploma -
Natchez High School
Natchez, Mississippi05.2016
Skills
- Microsoft Office
- Microsoft Windows
- Customer Service
- Tower Surveillance
- Records Management
- Followed Security Procedures
References
Professional and personal referenced will be furnished promptly available upon request.
Timeline
Consumer Lender
Advance America
06.2024 - Current
Customer Service Representative
FIS Global Solutions
11.2022 - 05.2023
Personal Care Assistant
OAKWOOD VILLAGE ASSISTED LIVING
12.2021 - 10.2022
Correctional Officer (Sergeant)
LOUISIANA STATE PENITENTIARY (ANGOLA)
09.2017 - 09.2019
Cashier
Shoneys
07.2015 - 09.2017
Associates Degree in Arts -
Copiah Lincoln Community College
Diploma -
Natchez High School