Samaria Robinson
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Cigna as a Claims Representative. Expert in claims processing and investigation, enhancing customer satisfaction through effective communication and time management. Proven ability to resolve complex issues while maintaining compliance, fostering trust, and building strong client relationships.
Overview
8
8
years of professional experience
Work History
Claims Representative
Cigna
05.2023 - 01.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Technical Support Representative
ADT
09.2022 - 03.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Benefits Enrollment Specialist
Harte Hanks
02.2020 - 07.2021
- Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
- Reconciled monthly billing statements from insurance carriers, identifying discrepancies and resolving issues promptly.
- Collaborated with HR team to ensure accurate and timely employee benefits administration.
- Implemented a new benefits management system, resulting in improved data organization and accessibility.
Customer Service Representative
Alorica
02.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Krogers Grocery Store
08.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ridge Point High School
Missouri City, TX08.2017
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Claims processing
- Customer service
Timeline
Claims Representative
Cigna
05.2023 - 01.2025
Technical Support Representative
ADT
09.2022 - 03.2023
Benefits Enrollment Specialist
Harte Hanks
02.2020 - 07.2021
Customer Service Representative
Alorica
02.2018 - 04.2019
Cashier
Krogers Grocery Store
08.2016 - 03.2017
Ridge Point High School
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