Samaria Robinson
Houston,Texas
Summary
Detail-oriented and dependable professional, with a focus on staying organized and getting things done right the first time. Quick to learn new tools, follow directions, and keep workflows on track behind the scenes. Looking to bring consistency and focus to a remote team that values accuracy and follow through.
Overview
8
8
years of professional experience
Work History
Benefits Enrollment Specialist/Customer Service Representative
Harte Hanks
Houston, Texas
09.2022 - 10.2025
- ensure compliance with relevant laws and regulations, communicate benefits information to employees, and provide assistance in navigating and understanding their benefits options.
- • This role requires strong interpersonal skills, attention to detail, and a deep understanding of employee benefits.
- • help callers with any questions or concerns they may have
- • answering outbound calls
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Houston, TEXAS
03.2020 - 06.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
TECHNICAL SUPPORT REPRESENTATIVE
ADT
Houston, TEXAS
08.2017 - 04.2019
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
Education
HIGH SCHOOL DIPLOMA -
Ridgepoint High School
Missouri City, TEXAS06.2017
Skills
- Operating Systems
- Customer Service
- Attention to Detail
- Technical Troubleshooting
- Resourcefulness
- Remote Support
- Active Listening
- Problem Solving
- Microsoft Word
- Google docs
Timeline
Benefits Enrollment Specialist/Customer Service Representative
Harte Hanks
09.2022 - 10.2025
CUSTOMER SERVICE REPRESENTATIVE
Alorica
03.2020 - 06.2021
TECHNICAL SUPPORT REPRESENTATIVE
ADT
08.2017 - 04.2019
HIGH SCHOOL DIPLOMA -
Ridgepoint High School