Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Systems
Timeline
Generic

KAMRIE PETERSON

Dayton,OH

Summary

Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Move Coordinator

Home Safe Alliance
Remote, OH
09.2024 - Current
  • Completed or assisted with difficult or skilled tasks.
  • Assisted in resolving discrepancies between physical inventories and system reports.
  • Developed relationships with external partners such as trucking companies and customs brokers.
  • Prepared accurate reports on inventory levels, shipment costs, and other key metrics.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Collaborated with internal departments to ensure timely delivery of goods.
  • Developed and implemented strategies to improve logistics processes.
  • Negotiated contracts with carriers for optimal pricing on freight services.
  • Analyzed customer requirements and developed strategies to meet them effectively.

Customer Service Representative

CareSource
Remote, USA
11.2021 - 02.2025
  • Resolve routine service inquiries, including claims processing, member benefit education, prior authorizations, and eligibility inquiries.
  • Ensure compliance with HIPAA and state regulations, maintaining confidentiality and data security
  • Successfully follow up and resolve pending issues, achieving a 95% satisfaction rate among members and providers
  • Strengthen relationships through high-quality service, resulting in a 20% increase in member retention
  • Assist members with finding providers
  • Answered customer inquiries via phone, email, and chat.

Care Advocate

St Vincent de Paul Society
Dayton, USA
01.2023 - 04.2024
  • Monitored shelter areas, maintaining a safe environment for intoxicated/symptomatic individuals
  • Engaged in proactive problem-solving, reducing incidents by 25%
  • Created a welcoming environment, leading to a 15% increase in guest satisfaction
  • Promoted positive behavior change by modeling healthy habits and encouraging self-care practices.
  • Ensured continuity of care by providing follow-up contact after hospitalizations or emergency room visits.
  • Be supportive creating a safe place to be vulnerable without judgement
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Surgical Technician

University of Cincinnati Hospital
Cincinnati, USA
09.2021 - 01.2023
  • Prepared operating rooms and sterilized equipment, ensuring readiness for surgeries
  • Assisted surgeons during procedures, maintaining a sterile environment and reducing infection rates by 10%
  • Conducted supply counts, ensuring no foreign objects were retained in patients

Medical Assistant/Office Assistant

Family Allergy & Asthma
Bloomington, USA
03.2020 - 09.2021
  • Administered skin tests and allergy shots, improving patient care efficiency by 20%
  • Managed appointment scheduling and patient records, enhancing office operations
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Processed orders for medical supplies and lab equipment.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Administered medications under physician's supervision.
  • Explained treatment procedures and physicians' instructions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Patient Care Technician

IU Health Hospitals
Bloomington, USA
04.2019 - 09.2021
  • Monitored vital signs and assisted with daily living activities, contributing to patient comfort
  • Maintained accurate patient records in Cerner, supporting effective communication with doctors
  • Helped create a safe environment by following infection control policies.
  • 1on1 suicide watch
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.

Customer Service Representative

Victoria's Secret
Remote, USA
09.2017 - 01.2020
  • Handled customer inquiries and transactions, achieving a 90% customer satisfaction rate
  • Scheduled shifts for employees, improving operational efficiency
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Strengthened customer retention by offering discount options.

Receptionist Administrator

Montgomery County Children Services
Dayton, USA
05.2011 - 03.2019
  • Resolved customer complaints or answered customers' questions.
  • Advocated on behalf of clients to secure necessary services and support.
  • Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
  • Performed psychosocial assessments and documented casework.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Developed individualized service plans based on client's strengths and identified needs.
  • Collaborated with clients to set realistic goals and timelines for achieving them.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Responded to emergency situations by providing immediate support and referrals.

Education

GED -

Miami Valley Career Technology Center
Dayton, OH
12.2013

Skills

  • MS office
  • Payment processing
  • Quality assurance
  • Call handling
  • Data entry
  • Email correspondence
  • Call logging
  • Problem resolution
  • Phone etiquette
  • Appointment scheduling
  • Technical troubleshooting
  • Call center experience
  • One call resolution
  • Empathetic
  • Adaptable
  • Active Listener

Certification

  • Certified Nursing Assistant (CNA)
  • Certified Medical Assistant
  • CPR Certification
  • BLS Certification
  • State Tested Nursing Assistant
  • Medical Terminology
  • Specimen Collection/Processing

Accomplishments

  • Reduced Error Rates: Ensured accuracy and compliance in all data-related tasks at University of Cincinnati Hospital, reducing post-surgery infection rates by 10% through precise documentation and sterilization procedures.
  • Enhanced Customer Satisfaction: Created a welcoming and supportive environment at St Vincent de Paul Society, resulting in a 15% increase in guest satisfaction by actively listening to concerns and providing effective solutions.
  • Optimized Administrative Efficiency: Improved office operations at Family Allergy & Asthma by 20% through accurate data entry, efficient appointment scheduling, and meticulous record management, contributing to smoother patient flow and higher satisfaction.

Systems

  • ZenDesk
  • MS Office
  • NIce
  • Webex
  • Microsoft Teams
  • Workday
  • Slack
  • Salesforce
  • Genesy
  • Confluence

Timeline

Move Coordinator

Home Safe Alliance
09.2024 - Current

Care Advocate

St Vincent de Paul Society
01.2023 - 04.2024

Customer Service Representative

CareSource
11.2021 - 02.2025

Surgical Technician

University of Cincinnati Hospital
09.2021 - 01.2023

Medical Assistant/Office Assistant

Family Allergy & Asthma
03.2020 - 09.2021

Patient Care Technician

IU Health Hospitals
04.2019 - 09.2021

Customer Service Representative

Victoria's Secret
09.2017 - 01.2020

Receptionist Administrator

Montgomery County Children Services
05.2011 - 03.2019

GED -

Miami Valley Career Technology Center

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KAMRIE PETERSON