Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Samaria Stuard

Orlando,FL

Summary

Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with others to uphold standards of service.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Carhop Server

Sonic
05.2021 - 07.2021
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced orders on trays weighing over 3 lbs and delivered them to cars.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and tips
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier

Chiller Bee Frozen Yogurt
07.2020 - 01.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate what they needed
  • Restocked and organized merchandise in front of store
  • Answered questions about store policies and addressed customer concerns about allergies and gluten
  • Greeted over 30 customers per day
  • Put out toppings and prep store for opening
  • Cleaned and close store

Education

Associate of Arts - Business

Valencia College
Orlando, FL
06.2024

High School Diploma -

Steinbrenner High School
Lutz, FL
05.2022

Skills

  • Stocking and Replenishing
  • Friendly Attitude
  • Effective Multitasking
  • Customer Relations
  • Guest Satisfaction
  • Teamwork and Collaboration
  • Sales Expertise

Accomplishments

  • Played volleyball for 4 years and won a championship for my school
  • Ran track for 2 years and won meets for my school

Timeline

Server

Olive Garden
02.2023 - Current

Carhop Server

Sonic
05.2021 - 07.2021

Cashier

Chiller Bee Frozen Yogurt
07.2020 - 01.2021

Associate of Arts - Business

Valencia College

High School Diploma -

Steinbrenner High School

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Samaria Stuard