Summary
Overview
Work History
Education
Skills
Job Duties
Cover Letter
Volunteer Experience
References
Certification
Timeline
Generic

Samaria Tamayo

Bremerton,WA

Summary

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT support specialist position to help launch career while achieving company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialist

NRC KITSAP
05.2023 - 04.2024
  • Provided IT support services for 1 year, troubleshooting technical issues and maintaining systems
  • Help desk support.
  • Conducted research into software solutions to meet customer needs.
  • Implemented security measures to protect data from unauthorized access.
  • Performed regular maintenance checks on computer hardware components.
  • Installed software applications as requested by customers.
  • Created user accounts and configured settings in Active Directory.
  • Configured workstations, networks, servers and printers for end users.
  • Provided technical support to clients via phone, email, and remote access.

Database Manager

US Navy Carrier Strike Group Three
12.2021 - 05.2023
  • Managed database operations for 2 years, ensuring data accuracy and security for two Admirals.
  • Reviewed logs of system events for potential issues or threats.
  • Analyzed existing database structures and identified areas of improvement or modification that could improve efficiency or effectiveness.
  • Implemented security measures to protect sensitive data from unauthorized access.
  • Resolved complex technical issues related to the database layer of applications.
  • Created and managed databases for various applications, ensuring performance optimization and scalability.
  • Developed, implemented and maintained database systems to ensure data accuracy and integrity.

Home Service Nurse

Community Healthcare Services of California
01.2018 - 02.2021
  • Provided compassionate care to patients in their homes for 3.5 years, assisting with daily living activities and medical needs.

Jewelry Sales Associate

Jcpenney
01.2018 - 01.2019
  • Assisted customers in selecting and purchasing jewelry for 1 year, achieving sales targets
  • customer services.

Education

4.5 GCCS 5.0 - Database Management

Global Command Control System Maritime
San Diego, CA
12-2021

Certificate -

Operation Specialist School NAVY US
North Chicago, IL
08-2021

Skills

  • Application support
  • Hardware upgrades
  • IT Security Management
  • Network Administration
  • Server Management
  • Database Administration

Job Duties

  • Database Manager, Building accounts on NMCI, Unlocking accounts
  • IT Support Specialist, Inventory and asset tracking, Computer maintenance - upgrading firmware, Trouble ticket input
  • Jewelry Sales Associate, Inventory, Customer service

Cover Letter

Dear Hiring Manager, I am writing to express my interest in the Database Manager position advertised for your IT Help Desk Support team. With a solid background in database management and a passion for delivering exceptional IT support, I am excited about the opportunity to contribute to [Company Name]'s success. In my previous role as a Database Manager, I successfully managed and maintained complex databases, ensuring optimal performance and data integrity. I am proficient in security, plus come to A+ future hopefully, and other database management systems, allowing me to effectively troubleshoot issues and implement efficient solutions. Additionally, my strong attention to detail and analytical skills have enabled me to identify areas for improvement and streamline database processes, ultimately enhancing productivity within the organization. Furthermore, my experience in IT Help Desk Support has equipped me with the ability to communicate technical information clearly and effectively to users of varying technical proficiency levels. I am adept at resolving technical issues promptly and providing excellent customer service, contributing to high levels of user satisfaction and retention. I am particularly drawn to [Company Name]'s commitment to innovation and continuous improvement in the IT industry. I am eager to bring my expertise in database management and IT support to your team, contributing to the achievement of company goals and objectives. Thank you for considering my application. I am looking forward to the opportunity to discuss how my skills and experiences align with the needs of your team further. Please find my resume attached for your review. Sincerely, Samaria Tamayo

Volunteer Experience

  • Lost Girl's MC, 2009-01-01, 2022-12-31, Completed over 5,000 hours of volunteer work.
  • Founded by self in Belize, 2016-01-01, Founded and led an international community service project to support underprivileged youth.
  • Puget Sound Navy historical buildings, Volunteered at Puget Sound Navy historical buildings.

References

  • Christopher Hughes, +1 (832) 945-0253
  • Robert Womble, +1 (630) 202-4124
  • Dana Davis, +1 (559) 312-5894

Certification

  • GCCS 4.5

Timeline

IT Support Specialist

NRC KITSAP
05.2023 - 04.2024

Database Manager

US Navy Carrier Strike Group Three
12.2021 - 05.2023

Home Service Nurse

Community Healthcare Services of California
01.2018 - 02.2021

Jewelry Sales Associate

Jcpenney
01.2018 - 01.2019

4.5 GCCS 5.0 - Database Management

Global Command Control System Maritime

Certificate -

Operation Specialist School NAVY US
Samaria Tamayo