Samaria Trueheart
Healthcare
Baltimore,MD
Summary
Reliable professional with background in customer service and patient care. No matter the role, I apply my compassionate care and attention to detail. Known for my reliability, adaptability, and problem-solving skills. If given the opportunity, I will harness my skills and experience and continue to dedicate myself to enhancing client experiences and fostering satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Home Health Aide
Stellar Home Care Agency
Baltimore, MD
09.2025 - Current
- Maintained accurate records of client health status and care activities.
- Maintained a clean and safe home environment for clients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties, including dishwashing, sweeping, and vacuuming, to ensure a clean and organized living space for clients.
- Improved client well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report client progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Lead Sales Associate
AKIRA Bijora
Towson, MD
04.2024 - Current
- Collaborated with management to ensure smooth work days.
- Assisted in mentoring new associates on company policies, procedures, and customer service best practices.
- Assisted customers with product selection, enhancing their shopping experience through personalized service.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Assisted in implementing process improvements that streamlined operations and enhanced overall efficiency in daily tasks.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Provided exceptional customer service, leading by example for fellow associates in delivering memorable interactions.
- Supported management in achieving overall store objectives.
Cashier/Customer Service Representative
Pizza Bolis
Parkville, MD
09.2021 - 05.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, enhancing overall experience and satisfaction levels.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to ensure smooth operation during peak hours and special promotions.
- Learned new skills and how to do other tasks to assist colleagues with their roles during peak hours.
Education
No Degree -
Mercy High School
Baltimore, MD 08.2018 - 06.2019
High School Diploma -
Parkville High School
Parkville, MD 09.2019 - 06.2022
Associate of Applied Science - Radiography
The Community College of Baltimore County
Catonsville, MD 01.2023 - Current
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Housekeeping
- Client documentation
- Interpersonal communication
- Customer service
- Cash handling
- Retail store operations
- POS system operation
- Staff training and development
- Care plan adherence
Timeline
Home Health Aide
Stellar Home Care Agency
09.2025 - Current
Lead Sales Associate
AKIRA Bijora
04.2024 - Current
Associate of Applied Science - Radiography
The Community College of Baltimore County
01.2023 - Current
Cashier/Customer Service Representative
Pizza Bolis
09.2021 - 05.2023
High School Diploma -
Parkville High School
09.2019 - 06.2022
No Degree -
Mercy High School
08.2018 - 06.2019