Samaria Wells

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
• obtaining medical records
• faxing records
• maneuvering through multiple systems such as Excel spreadsheet, Word, Miscrosoft Edge,etc

In this position I was responsible for interviewing patients about previous doctors appointments and assisting them with any issues they may have had with new prescriptions/ refills. I was responsible for accurately entering data into a Excel spreadsheet. Lastly ensuring that I provided the upmost customer service and respect to each and every member.