Samaria Yeager
Akron,OH
Summary
Detail-oriented and proactive professional with hands-on experience in customer service and logistics. Known for strong time management and strategic planning abilities, contributing to efficient operations and enhanced customer satisfaction.
Overview
1
1
year of professional experience
Work History
UPS sales associate (assistant mananger)
UPS
massillon, ohio
07.2025 - Current
- Analyzed sales performance data to determine areas of improvement for sales team members.
- Assisted customers with package tracking and shipping inquiries.
- Processed incoming and outgoing shipments efficiently and accurately.
- Collaborated with team members to meet daily workload demands effectively.
- Handled cash transactions and provided receipts to customers promptly.
- Educated customers on shipping options and service features available.
- Monitored inventory levels and restocked supplies as needed throughout the shift.
- Resolved customer complaints by providing appropriate solutions or escalations.
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
Education
Bachelor of Arts - Political Science
University of Akron
Akron, OH05-2029
DECA Member - Marketing
Washington Highschool
Massillon Ohio Marketing Minor -
University of Akron
Akron, OHSkills
- Research methods
- Data analysis
- Effective communication
- Customer
- Public speaking
- Organizational skills
- Conflict resolution
- Cash register operation
- Positive and professional
- Complex Problem-solving
- Strategic planning
- Goal oriented
- Written and oral communication skills
- Reading comprehension skills
- Verbal/written communication
- Superb time management
Timeline
UPS sales associate (assistant mananger)
UPS
07.2025 - Current
Bachelor of Arts - Political Science
University of Akron
DECA Member - Marketing
Washington Highschool
Marketing Minor -
University of Akron