Samarie Hoetzel
Athens,GA
Summary
With a proven track record at Piedmont Healthcare Corporate, I excel in delivering exceptional customer care and fostering positive patient experiences. Leveraging problem-solving abilities and a positive attitude, I've significantly enhanced patient satisfaction and streamlined billing processes. My expertise in customer service and adept handling of high-pressure situations stand out as my key strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Financial Care Agent
Piedmont Healthcare Corporate
2018.03 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Office Assistant II
Piedmont Athens Regional Medical Center
2018.03 - 2022.03
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
- Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
Medical Secretary
MedLink Georgia
2016.02 - 2018.03
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained current and accurate medical records for patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Streamlined patient check-in process, reducing wait times and improving patient experience.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
Education
Associate of Applied Science - Medical Records Technology
Interamerican University of San German, PR
San German, PR05.1997
Certificate - Medical Office Expert Billing And Coding
Javelin Training Center
Tucker04.2011
Skills
Problem-solving skills
Positive Attitude
Customer service and care
Problem-Solving
Customer service abilities
Customer needs determination
Languages
Spanish
Native or Bilingual
Timeline
Financial Care Agent
Piedmont Healthcare Corporate
2018.03 - Current
Front Office Assistant II
Piedmont Athens Regional Medical Center
2018.03 - 2022.03
Medical Secretary
MedLink Georgia
2016.02 - 2018.03
Associate of Applied Science - Medical Records Technology
Interamerican University of San German, PR
Certificate - Medical Office Expert Billing And Coding
Javelin Training Center
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