Samariyah McNutt
Summary
Ambitious Front Office Supervisor delivering exceptional service, hardworking and highly motivated. Demonstrating positive attitude and readiness to adapt to different situations seeking opportunities for growth.
Overview
8
8
years of professional experience
Work History
Front Desk PM Supervisor
Marriott Vacations Worldwide
Newport Coast, CA
05.2023 - Current
- Managed and assisted a team of night audit clerks to ensure accuracy and efficiency in the completion of their duties.
- Audited and balanced credit transactions daily and reset systems for next day's operations.
- Created loyal relationships by resolving customer complaints quickly and effectively while maintaining a professional demeanor.
- Delegated work to staff, setting priorities and goals.
- Confirmed room rates and verified match to market codes and company expectations.
- Managing associate payroll and other administrative duties.
Front Desk Associate-Trainer
Marriott Vacations Worldwide
Newport Coast, CA
11.2021 - 05.2023
- Assisted owners with check-in and check-out procedures, reservations and payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with creating fun and happy vacation memories.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed customer complaints and rectified issues to complete satisfaction.
Customer Service Supervisor
Sprouts Farmer Market
Redondo Beach, CA
02.2016 - 10.2021
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped associates pursue optimal paths for achieving each target.
- Managed schedules of a team of 25 associates to keep shifts properly staffed.
Education
Human Resources Certification - Human Resources Management
San Diego State University
San Diego, CA11-2024
Skills
- Hospitality Services
- Fostering Teams
- Verbal and Written Communication
- Problem Resolution
- Teamwork and Collaboration
- Staff Management
- Scheduling Proficiency
- Training and Mentoring
Additional Information
- Tax Data Entry Verification Coordinator.
- Commercial Driver with a Class B license.
- Computer skills: Proficient in Microsoft Office suite.
Timeline
Front Desk PM Supervisor
Marriott Vacations Worldwide
05.2023 - Current
Front Desk Associate-Trainer
Marriott Vacations Worldwide
11.2021 - 05.2023
Customer Service Supervisor
Sprouts Farmer Market
02.2016 - 10.2021
Human Resources Certification - Human Resources Management
San Diego State University
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