Julian Hickson
West Long Branch,NJ
Summary
Proven to excel in team management and organization, I leveraged these skills at Montclair State University Office Of Residence Life to enhance office efficiency and customer satisfaction. I have Demonstrated expertise in file organization and time management. I have the ability to deescalate situations while ensuring great customer service and following protocol. These learned skills have made me more of an efficient worker and has prepared me for whatever may come.
Overview
1
1
year of professional experience
Work History
Desk Assistant
Montclair State University Office Of Residence Life
Little Falls, NJ
08.2024 - Current
- Organized files for easy retrieval using alphabetical filing system techniques.
- Performed routine maintenance checks on office equipment, such as computers or printers.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously, with accuracy and efficiency.
- Answered phones promptly, took messages accurately, and directed calls as needed.
- Greeted visitors warmly upon arrival, and provided directions to classrooms or offices as needed.
- Resolved conflicts between students regarding academic matters in a professional manner.
- Provided excellent customer service and support to students, faculty, and staff in person, by phone, and via email.
- Inputted data into a computer database accurately, in a timely manner.
- Managed multiple projects and deadlines simultaneously to ensure that deadlines were met.
- Searched for information in company databases or online to answer questions, or resolve problems.
- Assisted with project management by effectively prioritizing tasks, managing deadlines, and meeting expectations.
- Provided comprehensive administrative support to team, maintaining efficient workflow and organization.
- Built strong relationships with colleagues and clients through professional and courteous communication.
Cashier
PetSmart Charities
West Long Branch, NJ
06.2024 - Current
- Operated the cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary, to maintain an organized display area.
- Developed strong customer service skills by providing efficient, accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem-solving skills to effectively handle difficult situations.
Education
Bachelor of Arts - Film And TV Production
Montclair State University
Little Falls, NJ05-2026
High School Diploma -
Shore Regional High School
West Long Branch, New Jersey06.2022
Skills
- Safety awareness
- Team management
- File organization
- Strong organization
- Organization
- Inventory stocking
- Facility cleaning
- Work Coordination
- Time management
- Equipment handling
Awards
Dean's List, Jonathan Koppell, The Dean's list is an academic award given to recognize the highest-level scholarship demonstrated by students in university., 01/24/24
Timeline
Desk Assistant
Montclair State University Office Of Residence Life
08.2024 - Current
Cashier
PetSmart Charities
06.2024 - Current
Bachelor of Arts - Film And TV Production
Montclair State University
High School Diploma -
Shore Regional High School
Similar Profiles
Amanda CistrelliAmanda Cistrelli
Resident Assistant at Montclair State University Office Of Residence LifeResident Assistant at Montclair State University Office Of Residence Life
Dushyant SinghDushyant Singh
Service Assistant at Montclair State University Office Of Residence LifeService Assistant at Montclair State University Office Of Residence Life
Ellia DanielEllia Daniel
Undergraduate Student Researcher at Montclair State University, The O’Hagan LabUndergraduate Student Researcher at Montclair State University, The O’Hagan Lab