Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Samarri Williams

Houma,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Ochsner Health
Raceland, LA
11.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Taught patients and families to use at-home medical equipment.

Donor Center Technician

Biomat Plasma Center
Houma, LA
04.2018 - 11.2020
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Identified microorganisms present in Type samples and cultivated strains to support clinical diagnostics.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Conduent
Houma, LA
01.2016 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 50-60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Sales Associate/Fulfillment

Walmart
Thibodaux, LA
05.2015 - 01.2016
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
  • Drove customer satisfaction by successfully completing all returns within Timeframe timeframe from receipt in fulfillment department.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Prepared and checked outbound shipments for accuracy.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Safely and securely loaded items to prevent damage during transport.
  • Addressed customer complaints and requests by resolution or escalation.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked designated items on shelves, end caps and displays.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Education

Associate - Elementary Education

Fletcher Technical Community College
Schriever, LA
08.2018

High School Diploma -

HL Bourgeois High
Gray,LA
05.2015

Technical Diploma -

Unitech Training Academy
Houma, LA
03.2017

Skills

  • Patient Identification
  • Knowledge of Community Services and Programs
  • Work Quality Evaluation
  • Quality Standards and Protocols
  • Pre-Admission Requests
  • Team Leadership
  • Building Rapport and Credibility
  • Insurance Information Collection
  • Demographics Information
  • Explaining Policy and Procedures
  • Till Counting
  • Insurance Company Knowledge
  • Patient Needs Assessment and Referral
  • Training Coordination
  • Determination Rendering
  • Diagnostic Codes
  • Providing Information and Resources
  • Customer Satisfaction
  • Registration and Admissions
  • Scheduling Diagnostic Procedures
  • Gathering Information From Patients
  • Financial Procedures Adherence
  • Evaluating Quality of Care
  • Caring and Empathetic
  • Verifying Eligibility
  • Multitasking and Organization
  • Administrative and Office Support
  • Patient Education
  • Resolving Problems
  • Customer Service
  • Database Search and Data Entry Skills
  • Communicating to Patients and Families
  • Post-Discharge Care Coordination
  • Hospital Security
  • Patient Confidentiality and Data Security
  • Multi-Line Telephone Systems
  • Financial Recordkeeping
  • Phone and Email Etiquette
  • Verbal and Written Communication
  • Process Improvement
  • Accounts Payable and Accounts Receivable
  • Outbound Calling
  • EPIC EMR
  • PCI (Payment Card Industry)
  • Time Management
  • Claims Handling and Coverage Verification

Certification

  • Clinical Personnel License - 03/2020

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Patient Access Representative

Ochsner Health
11.2020 - Current

Donor Center Technician

Biomat Plasma Center
04.2018 - 11.2020

Customer Service Representative

Conduent
01.2016 - 04.2018

Sales Associate/Fulfillment

Walmart
05.2015 - 01.2016

Associate - Elementary Education

Fletcher Technical Community College

High School Diploma -

HL Bourgeois High

Technical Diploma -

Unitech Training Academy

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Samarri Williams