SAMATAR ISSA
Columbus,OH
Summary
Hands-on experience in telephone customer service and conflict resolution 3+ years of experience in customer service Great analytical and communication skills, dedicated about quality and delivering result-oriented solutions.
Overview
7
7
years of professional experience
Work History
Regional Associate
Honor Care
04.2023 - 10.2024
- Handle issues with home health aides, such as directing to home, staffing visits for clients
- Use a computerized system for tracking, information gathering, and/or troubleshooting
- Respond to client inquiries about billing for medical services
- Worked with clients and care pros for a smooth transition to home care
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding home care services.
Customer service representative
Discover
07.2022 - 03.2023
- Handle routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas
- Use a computerized system for tracking, information gathering, and/or troubleshooting
- Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff
- Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
- Remote
Customer Service Representative
HKT Teleservices
Columbus, Ohio
03.2018 - 06.2022
- Assist customers troubleshoot problems with current stays at Airbnb
- Taking a management lead role with inputting statistics every shift and doing 1-on-1 coaching
- Handle general enquiries, billing enquiries, and complaints in a professional manner.
- Cooperate with other teams' members to resolve customer's request efficiently
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Computer Science -
The Ohio State University
07.2024
Skills
- Customer Service
- Communication
- Good Organization
- Friendliness
- Initiative to Follow Up
- Ability to Remain Calm Under Pressure
- Listening Skills
- Emotional Intelligence
- Bilingual
- Statistics
- Technical Support
- Data Entry
- Troubleshooting
- Email Management Software
- CRM Systems
- Communication Tools
- Relationship Building
- Attention to Detail
- Complex Problem-Solving
- Customer interaction
Languages
Somali
Professional
Arabic
Elementary
Amahric
Elementary
References
References available upon request.
Timeline
Regional Associate
Honor Care
04.2023 - 10.2024
Customer service representative
Discover
07.2022 - 03.2023
Customer Service Representative
HKT Teleservices
03.2018 - 06.2022
Associate of Computer Science -
The Ohio State University
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