Samatha Johnson
Fresno,USA
Summary
Seasoned professional with two decades in Administration and Human Resources. Technically adept in Microsoft Suites and other relevant software. Exhibits exceptional organizational skills and meticulous attention to detail. Proven track record of thriving in high-pressure situations while managing multiple priorities. Along with taking Knowledge testing to stay on top of Néw software including Epic
Overview
15
15
years of professional experience
Work History
Financial Clearance Associate (Remote)
MD Anderson Cancer Center Hospital
02.2024 - Current
- Assisted in developing project plans and timelines to enhance team productivity.
- Collaborated with cross-functional teams to streamline communication and workflows.
- Conducted research and analysis to support strategic decision-making processes.
- Prepared detailed reports and presentations for stakeholder review and feedback.
- Processed customer inquiries, providing timely support and accurate information regarding coverage options.
- Led initiatives to streamline claims processing procedures, resulting in improved turnaround times and customer satisfaction.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Utilized CRM software to manage client relationships.
- Manage a workflow of 30 to 50 patients cases per day during a 8 hour shift with occasional overtime
Executive Office Administrator (Hybrid)
Girls Inc of Greater Houston
09.2023 - 01.2024
- Board Liaison
- Onboarding, Background checks, scheduling finger Printing
- Hosting Staff monthly meetings
- Human Resources upkeep file
- Data Entry
- CEO direct contact, reminders of meetings to ensure the CEO is within timely manner.
- Coordinator meetings for CEO, entire board of directors, calendaring invites, traveling, hotels bookings
- Grant Funding meetings to assist with mailing, emailing, End of Year Tax documents going out
- Entering all incoming payments and checks, along with keeping a check log
- Experienced Administrative duties on a daily basis
- Paying office bills, ordering office supplies, invoicing, outgoing and incoming mailing
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managing incoming calls, employees 8 to 10 timesheets
Human Services Caseworker ( Remote)
Family Protective Services (DFPS)
02.2022 - 04.2023
- Case reading
- Casework
- Conservatorship Management (CVS)
- Data Entry
- Background Checks, FPS Check (CPS cases)
- One Case uploading all documents.
- Documentation into One Case for all important case related details/notes
- Documenting every detail into Impact for each case load
- Monthly Visits with Clients
- Scheduling Services for our Clients (2054’s)
- Court Reports, Staffing with the Attorneys before each court hearing Case Related details
- Case Closing
- Staffing, reviewing each case was following the Department policy.
- Submitting for Due diligence searches for missing persons / family members
- Processing applications for SSI benefits for certain clients
- Superior login to review all Clients Medicals are updated monthly.
- Staying in communication with our caregivers
- Child Advocated, Emotional support when needed.
- Completing Monthly Summaries
- CWOP (child without placement)
- Team Building, Assessing, Engaging
Human Resources Assistant (Hybrid)
Adventus Technologies, Inc.
06.2020 - 02.2022
- Screening potential new hires over phone for job suitability
- Scheduling prospective new hires for in-person interviews
- I-9 E-verify and running background checks and verification
- Creating offer letters for new employees
- Onboarding new hires to ensure that all necessary documents are submitted and compliant; process all paperwork on Job Diva
- Work in the hiring process in over 23 states where Adventus has contracts
- Updating employee files for status changes
- Maintaining confidentiality on all employee issues
- Monitoring incoming mail for tax documents to ensure our company stays compliant
- With increasing company revenue by 25% percent with my skills
Senior Administrative Assistant (Hybrid)
MD Anderson Cancer Center
03.2019 - 05.2020
- Administrative support for various fund-raising programs in the Development Division. Programs include the Sprint for Life Annual 5K Run/Ovarian Cancer Online Quilt Auction/Program and Community Relations Meetings, Conferences and Events.
- Maintained calendars for 4 busy executives.
- Worked on the social media and Public Relations websites.
- Maintained correspondence through Facebook posts and GYN Oncology Community Relations emails.
- Assisted in the preparation of Educational Material to raise cancer awareness.
- Coordinated meetings, booked conference rooms, prepared agendas, and took minutes.
- Maintained registration database of all event participants.
- Attended events, registered volunteers, assisted in all aspects of events.
- Supported corporate teams in preparation for special events.
Executive Administrative Assistant
Kraton Corporation
08.2017 - 02.2019
- Supported 6 busy executives
- Responsible for the day-to-day administration of the office
- Maintained calendar of busy executive and coordinated meetings
- Prepared meeting Agendas and took minutes, later distributing to meeting attendees
- Prepared travel agendas, coordinated travel and hotel arrangements
- Prepared travel reimbursements
- Typed correspondence, reports and other documents
Administrative Assistant (QHSE Analyst)
C&J Energy Service
03.2015 - 06.2017
- Provided Administrative support for the QHSE Analysts
- Responsible for verification of employment for the Department of Transportation drivers and other employees in various locations
- Maintained employee files to ensure drivers were certified and driving with proper documentation from state to state
- Provided telephone coverage with excellent customer service skills, took clear and concise messages, and communicated in a timely manner
- Coordinated department meetings and booked conference rooms
- Managing emails, estimating roughly 30 calls per day
Human Resources Assistant
Kelly Services
01.2011 - 01.2015
- Maintained an electronic and hard copy filing system
- Utilized Microsoft Suites to schedule meetings and prepare agendas
- Coordinated travel arrangements and accommodations
- Coordinated all facets of employee onboarding process to include background checks, I-9 forms, photo ID badges and ensured all documentation was compliant
- Activated and deactivated badges
- Responsible for training and supervising clerical staff
- Typed correspondence, reports and other documents
- Responsible for verifying Purchase Orders to ensure they were entered into the system
Education
Bachelor Of Arts Degree - Social Work concentration in Business Management
Texas Southern University
Houston, TX08.2006
High School -
Willow Ridge High School
Missouri City, TX06.2002
Skills
- Employee onboarding processes
- Typing accuracy at 65 WPM
- Social media proficiency
- Customer service skills
- Knowledge of medical terminology
- Epic software expertise
- OneConnect experience
- Provider portal navigation
Timeline
Financial Clearance Associate (Remote)
MD Anderson Cancer Center Hospital
02.2024 - Current
Executive Office Administrator (Hybrid)
Girls Inc of Greater Houston
09.2023 - 01.2024
Human Services Caseworker ( Remote)
Family Protective Services (DFPS)
02.2022 - 04.2023
Human Resources Assistant (Hybrid)
Adventus Technologies, Inc.
06.2020 - 02.2022
Senior Administrative Assistant (Hybrid)
MD Anderson Cancer Center
03.2019 - 05.2020
Executive Administrative Assistant
Kraton Corporation
08.2017 - 02.2019
Administrative Assistant (QHSE Analyst)
C&J Energy Service
03.2015 - 06.2017
Human Resources Assistant
Kelly Services
01.2011 - 01.2015
Bachelor Of Arts Degree - Social Work concentration in Business Management
Texas Southern University
High School -
Willow Ridge High School
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