Samatha Pollard
Lakeland
Summary
Highly skilled Customer Service Representative, enthusiastic about ensuring optimal customer service in the transportation industry. Energetic team player with top-notch organizational skills. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
27
27
years of professional experience
Work History
Account Manager
Navajo Expedited
Lakeland
10.2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist
Exxact Express
Lakeland
05.1998 - 09.2018
- Communicated effectively with groups of customers and employees to recommend solutions to common problems.
- Tracked orders and shipments while assisting with other customer service needs.
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and shippers needs.
- Assisted with preparing lane information required for quotes and addressed potential service concerns.
- Answered phone calls from customers and assisted with resolving their issues.
- Resolved customer issues in a timely manner while complying with company standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Communicated successfully with customers and staff via phone, fax, email and in-person.
Education
High School Diploma -
Warren Township High School
Gurnee, IL1994
Skills
- Multitasking
- Good communication skills
- Customer service
- Excellent work ethic
- Computer literate
- Motivated team player
- Exceptional time management skills
- Quick learner
- Strong client relations
- Time management
Timeline
Account Manager
Navajo Expedited
10.2020 - Current
Customer Service Specialist
Exxact Express
05.1998 - 09.2018
High School Diploma -
Warren Township High School
Similar Profiles
Debra BaxleyDebra Baxley
Office Manager at Navajo Expedited LLCOffice Manager at Navajo Expedited LLC
Cynthia AtineCynthia Atine
Gentle Ironhawk Shelter Manager at Utah Navajo Health Systems/Navajo Nation S.S.DGentle Ironhawk Shelter Manager at Utah Navajo Health Systems/Navajo Nation S.S.D
Anthony DeSimoneAnthony DeSimone
Fleet Manager at CRST ExpeditedFleet Manager at CRST Expedited
Kenni DussKenni Duss
Entertainment Escort at Global Entertainment Escort Epic at Universal Destinations & ExperiencesEntertainment Escort at Global Entertainment Escort Epic at Universal Destinations & Experiences
Brian GiardinaBrian Giardina
Teacher (Polk Virtual School) at Polk County School BoardTeacher (Polk Virtual School) at Polk County School Board