Samauria Pace
San Antonio,TX
Summary
Biology graduate with a strong foundation in cellular and molecular biology, genetics, and biochemistry. Successfully completed a rigorous four year program, gaining hands on laboratory experience with techniques such as PCR, gel electrophoresis, and microscopy, and gained expertise in data analysis and interpretation with well developed research abilities. Proven ability to work both collaboratively in a team setting and independently that demonstrate strong problem solving and critical thinking skills.
Overview
6
6
years of professional experience
Work History
CC Customer Representative
Wells Fargo
01.2024 - 01.2025
- Respond to high-volume inbound calls, assisting customers with credit card inquiries, payments, and account issues.
- Consistently meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction. While still Upholding strict compliance with federal regulations, privacy laws, and company policies.
- Educate customers on card features, transaction details, billing statements, and account tools.
Personal Shopper
H-E-B
01.2020 - 06.2024
- Achieved high customer satisfaction by curating merchandise from the sales floor or suggesting replacements as necessary to fulfill online orders.
- Enforced 100% adherence to Standard Operating Procedures while organizing and unloading items into designated areas, including refrigeration, frozen, or dry storage, to meet or exceed productivity standards.
- Leveraged digital tools to ensure efficient order selection, packing, and storage within designated staging areas, enhancing order retrieval speeds and earning employee of the month for excellent service.
Youth Program Assistant (Seasonal)
Lackland AFB
01.2019 - 12.2019
- Oversaw youth programs and activities by developing program plans with coordinators and leaders through idea brainstorming, schedule creation, and logistics coordination for programs, activities, and events.
- Organized youth activities, workshops, and educational sessions by designing and executing engaging exercises, including sports, arts and crafts, outdoor excursions, and community service projects.
- Directed youth program participants to ensure safety, well-being, and enjoyment during activities and events via proper staff-to-participant ratios and enforcing 100% adherence to program rules and policies.
Education
Bachelor of Science - Biology
University of Incarnate Word
San Antonio, TX12-2023
Skills
- Recordkeeping
- Data management
- Request forms
- Microsoft Office
- Scheduling and calendaring
- Systems management
- Legal compliance
- Patient orders
- Data entry
- Conflict resolution
- Customer service
Technology Tools
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
- Pipetting
- Sterile techniques
- Replica Plating Growth of Component Cells
Professional Highlights
- The University of Incarnate Word Alumni as a first-generation student.
- Cell Cycle of Hydrogen Peroxide and its strain-specific effects on the cell cycle of Saccharomyces cerevisiae research winner.
- Recognized as Employee of the Month for outstanding customer service.
Timeline
CC Customer Representative
Wells Fargo
01.2024 - 01.2025
Personal Shopper
H-E-B
01.2020 - 06.2024
Youth Program Assistant (Seasonal)
Lackland AFB
01.2019 - 12.2019
Bachelor of Science - Biology
University of Incarnate Word
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