Samay Ebadi
Union city,CA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Westhome Property Management
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored deposit intake and deposit records, increasing occupancy and reducing discrepancies.
- Working on yardi knock
- Offered hands-on assistance to residents assessing needs, and maintaining current knowledge of resident preferences.
- Mentored and trained leasing agent in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved resident satisfaction by resolving complaints and inquiries promptly.
- Planed and hosted resident event
- Timely completion of deposit accounting
Leasing Consultant
Essex Companies
01.2021 - 05.2022
- Assisted customers with setting appointments
- Educated customers on promotions to enhance sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers in fast-paced environment
- Used Yardi and Funnel to keep up with current residents and future residents
- Putting in work orders as requested from resident on sight plan
- Doing market Survey, respond to emails with resident and vendor
Leasing Consultant
Felson Companies
02.2020 - 12.2020
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Educated customers on promotions to enhance sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers in
- Used Yardi and Knock to keep up with current residents and future residents
- Putting in work orders on yardi as requested from residents
Education
High School Diploma -
James Logan High School
Union City, CA01-2017
Skills
- Yardi
- Funnel
- Onsite
- Sight Plan
- Real page
- Work day
- Knock
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Adobe Acrobat
- Center Stone
- Scheduling
- Customer and client relations
- Mail handling
- Telephone skills
- Work orders
- Time management
- Staff training
- Scheduling and coordinating
- Professional and courteous
- Customer relationship management
- Work Planning and Prioritization
- Hiring and training
- Multitasking
- Active listening
- Organizational skills
- Problem resolution
- Multitasking Abilities
- Computer skills
- Teamwork and collaboration
- Orientating and training
- Customer service and satisfaction
- Sales monitoring
- Sales forecasting
- Marketing
- Vendor relationship management
- Financial reporting
- Consulting
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
Increased Occupancy rate from 90% to 96%
Successfully negotiated lease renewals with tenants, ensuring long-term occupancy.
Affiliations
- A natural leader with active listening skills
- Adept at solving problems
- Highly motivated and believed to be a customer-oriented self-starter
- Dedicated team player
Languages
Hindi
Professional Working
Farsi
Native or Bilingual
Timeline
Assistant Manager
Westhome Property Management
05.2022 - Current
Leasing Consultant
Essex Companies
01.2021 - 05.2022
Leasing Consultant
Felson Companies
02.2020 - 12.2020
High School Diploma -
James Logan High School
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