Samaya Cortez
El Paso,Texas
Summary
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail oriented professional with background in the food industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals. Dedicated to delivering the highest customer service, and building connections with customers. Expert at succeeding in high pressure environments while maintaining a positive attitude.
Overview
1
1
year of professional experience
Work History
Remote Customer Service Representative
Alorica
09.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Streamlined claim processing for faster resolution and increased client satisfaction.
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
Cook
Peter Piper Pizza Inc
11.2022 - 07.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Managing phone calls being friendly, kind, and understanding to those on the other end.
Education
High School Diploma -
Montwood High School
El Paso, TX06.2023
Skills
- Information Security
- Product Knowledge
- Prioritization
- Medical Terminology Knowledge
- Microsoft applications
- Quality Control
- Customer Service
- Call Center Experience
- Professional Telephone Demeanor
- Multitasking Capabilities
- Empathy and Compassion
- Time Management Proficiency
Timeline
Remote Customer Service Representative
Alorica
09.2023 - 02.2024
Cook
Peter Piper Pizza Inc
11.2022 - 07.2023
High School Diploma -
Montwood High School
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