SAMBA BA

• Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects. ensure proper alignment and layout of text and images for optimal results.
• Assisted in maintaining a clean, organized workspace to promote safety and efficiency within the printing department.
• Improved shipping efficiency by streamlining packing and labeling processes.
• Increased printing efficiency by streamlining the pre-press process and ensuring timely completion of tasks.

5 months of integration given the skills provided,
I became the team-leader for 5 years

• Updated software versions with patches and new installations to 3 phone brand - itel Mobile , tecno Mobile, Infinix
• Used remote login tools to assist clients with technical and product questions.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

• Assisted in organizing promotional events and tradeshows.
• Updated web pages and social media profiles to reflect proactive strategies and engage customers.
• Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
• Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
• Managed and executed social media strategy, coordinating posting and engagement efforts.

• Created product designs in alignment with specifications.
• Worked with client via email, phone and in-person to collect information to complete designs.
• Used proven methods to craft and test design solutions that addressed real customer challenges.

• Contacted customers to assess needs and deliver solutions.
• Identified internal problems and recommended solutions to upper management.