SAMBA DIAWARA
ATLANTA
Summary
Results-driven professional with a strong background in customer service and call handling. Skilled in collaborating with team members to streamline processes and improve response times, ensuring high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Epiq Contact Center
REMOTE
10.2025 - Current
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Utilized call center software to manage customer interactions efficiently and maintain records of communications.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Resolved issues by identifying root causes and employing effective problem-solving techniques during calls.
Car Salesperson
CAR ONLINE LLC
Alpharetta, GA
09.2023 - 11.2024
- Assisted customers in selecting vehicles, addressing inquiries, and providing product information.
- Conducted vehicle demonstrations, showcasing features and benefits to enhance customer understanding.
- Collaborated with sales team to develop effective strategies for improving customer engagement.
- Maintained knowledge of inventory, ensuring accurate representation of available vehicles to clients.
Retail Sales Associate
Paradies Lagardere
ATLANTA GA
09.2022 - 07.2023
- Provided exceptional customer service, ensuring positive shopping experiences for all guests.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in inventory management, including restocking shelves and organizing merchandise displays.
Online Grocery Associate
Walmart
ATLANTA, GA
01.2021 - 06.2022
- Efficiently picked and assembled online grocery orders for timely customer delivery.
- Operated inventory management systems to track stock levels and product availability.
- Collaborated with team members to maintain organized and safe work environments.
- Trained new associates on operational procedures and best practices for order fulfillment.
Education
High School Diploma -
SENEGALESE AMERICAN BILINGUAL SCHOOL
DAKAR , SNSkills
- Complaint resolution
- Workload management
- CRM software
- Call handling
- Customer service
- Word , Excel
- Listing , Photography
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Contact Center Representative
Epiq Contact Center
10.2025 - Current
Car Salesperson
CAR ONLINE LLC
09.2023 - 11.2024
Retail Sales Associate
Paradies Lagardere
09.2022 - 07.2023
Online Grocery Associate
Walmart
01.2021 - 06.2022
High School Diploma -
SENEGALESE AMERICAN BILINGUAL SCHOOL