Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samba Mangassouba

625 Sycamore Dr Jonesboro ,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Store Manager

Beauty Master
06.2016 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Supervised guests at front counter, answering questions regarding products
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success

Education

High School Diploma -

Perry Learning Center
137 Spring St Building 200, Jonesboro, GA 30236
05.2018

Skills

  • Environmental Policy
  • Supplier Relations
  • Product Management and Branding
  • Inventory Control
  • Cost Management
  • Work Planning and Prioritization

Languages

Sonike
Native or Bilingual
French
Full Professional
Wolof
Full Professional
English
Native or Bilingual

Timeline

Store Manager

Beauty Master
06.2016 - Current

High School Diploma -

Perry Learning Center
Samba Mangassouba