Sambath Shanmugam
Changi Sailing Club
Summary
Proven leader in the F&B sector, adept at enhancing customer service and compliance through effective corrective action plans and team motivation. At GEORGES@changi Sailing Club, spearheaded initiatives improving Service performance and safety standards. Skilled in POS System Checking and fostering a collaborative environment, significantly boosting service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
F&B RESTAURANT SENIOR CAPTAIN
GEORGES@changi Sailing Club
01.2023 - 08.2024
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
F&B RESTAURANT SERVICE CAPTAIN
Coachman Inn Restaurant@changi Sailing Club
03.2013 - 12.2022
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
Senior Waiter
Damac Catering Company
04.2010 - 07.2012
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Science - Hotel Management And Catering Science
Bharadhidasan University
TRICHY04.2008
Skills
- POS System Checking
- Cash Handling expertise
- Drinks preparation knowledge
- Order delivery practices
- Sanitization
- Food Safety
- Stocking maintenance
- Payment processing understanding
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
F&B RESTAURANT SENIOR CAPTAIN
GEORGES@changi Sailing Club
01.2023 - 08.2024
F&B RESTAURANT SERVICE CAPTAIN
Coachman Inn Restaurant@changi Sailing Club
03.2013 - 12.2022
Senior Waiter
Damac Catering Company
04.2010 - 07.2012
Bachelor of Science - Hotel Management And Catering Science
Bharadhidasan University
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