Summary
Overview
Work History
Education
Skills
Timeline
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Sambriana Davis

SYRACUSE

Summary

Accomplished Operations Manager with a proven track record at Amazon, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, achieving significant improvements in accountability and customer satisfaction. Skilled in fostering staff development and implementing cost-saving strategies, leading to a noticeable increase in store profitability and reduced staff turnover.

Overview

6
6
years of professional experience

Work History

Operations Manager

Amazon
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervisor

Go Puffinc
09.2020 - 08.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Manager

Cliff Gas Station
10.2020 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Store Manager

Jersey Mike's Subs
01.2019 - 02.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

Nottingham High School
Syracuse, NY
06.2013

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training
  • Staff management
  • Management
  • Staff development
  • Customer relationship management

Timeline

Operations Manager

Amazon
09.2022 - Current

Manager

Cliff Gas Station
10.2020 - 02.2021

Supervisor

Go Puffinc
09.2020 - 08.2021

Store Manager

Jersey Mike's Subs
01.2019 - 02.2021

Nottingham High School

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Sambriana Davis