Sam Duzey
North Attleboro,MA
Overview
8
8
years of professional experience
Work History
Patient Success Training Specialist
Natera
11.2023 - Current
- Designed and delivered training programs to enhance employee skills and knowledge.
- Developed instructional materials and resources to support learning objectives.
- Collaborated with cross-functional teams to assess training needs and effectiveness.
- Implemented evaluation methods to measure training outcomes and improve content.
- Led initiatives to integrate new technologies into training processes for enhanced learning experiences.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed lesson plans, instructional materials, and written practice tests for billing and customer experience training courses.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
Small Business Owner
Self-employed
01.2018 - 09.2023
- Manage floral crew of ~30 employees to provide service for breakdowns, set ups, delivery, studio work, etc.
- Maintain and build relationships with local floral design clients.
- Coordinate scheduling between clients and employees.
- Process billing, payroll, taxes, additional expenses.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Regional Training Specialist
Honor
11.2023 - Current
- Update and review of data to determine best practices.
- Track and discuss changes to data derived from experimental process changes with regional leadership.
- Deliver regional training sessions regarding implementation of changes to daily practices derived from data research meetings and experimental practice changes.
- Provide coaching to team members regarding newly implemented practice changes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Designed and delivered web-based, self-directed learning materials.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
Account Manager
Natera
07.2017 - 07.2018
- Developed strategic plans to drive revenue growth and improve service delivery.
- Managed client accounts to ensure satisfaction and retention.
- Coordinated cross-functional teams to enhance project outcomes and client solutions.
- Mentored junior staff on best practices in account management and client relations.
- Implemented process improvements that streamlined operations and increased efficiency.
- Built strong relationships with clients, fostering trust and long-term partnerships.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Associate of Science - General
Virginia Western Community College
Roanoke, VA06.2015
Skills
- Hiring and Onboarding
- Learning management systems
- Training program development
- Training program design
- Project implementation
- Reference material development
- Business Growth and Retention
- Performance Optimization Strategies
- Business Development
- On-Time Project Delivery
- Inventory Tracking and Management
- Develop Policies
- Performance Monitoring and Evaluation
- Staffing
- Operations Management
- Training and Development
- Finance and Accounting Oversight
- Cost Control
- Administering Social Media Accounts
- Financial Transactions
- Gamification techniques
- Learning strategies
- Storyboarding
- Curriculum implementation
- Course materials development
Volunteer work
Animal Transport Driver Jan 2022- July 2023
- Pick up and safe delivery of animals from Texas to shelters, rescues, and adopters to escape euthanasia.
- Successfully delivered hundreds of dogs, cats, and 20 roosters to states that offer more resources to help animals and provide a second chance at life.
Timeline
Patient Success Training Specialist
Natera
11.2023 - Current
Regional Training Specialist
Honor
11.2023 - Current
Small Business Owner
Self-employed
01.2018 - 09.2023
Account Manager
Natera
07.2017 - 07.2018
Associate of Science - General
Virginia Western Community College