Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SAMEER BENDRE

Alpharetta,GA

Summary

A strategic leader with over 20 years of experience in software development, program management, and agile training, Sameer has a proven track record of delivering successful multi-tier web and mobile applications. Expertise extends beyond technical skills, with global recognition for contributions to the agile community. Demonstrated collaboration and leadership abilities as the Knowledge Management Lead for PMI's Agile Community of Practice (CoP) and Program Manager for PMI-Atlanta's Agile Forum.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Engagement Manager

valantic, Inc. (Do IT Lean)
04.2023 - 10.2024
  • Managed portfolios over $1M involving multiple geographically distributed team members, consistently meeting or exceeding expectations.
  • Collaborated with sales, delivery, and service teams to manage seamless client experiences.
  • Trained and coached internal and external teams in agile software delivery concepts.
  • Impact: Team’s excellent work resulted in multiple extensions and renewals, which turned a standard six-week project into an eight-month engagement.

Customer Success Manager

Moveworks, Inc.
12.2021 - 01.2023
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted regular account reviews, namely, Quarterly Business Reviews (QBRs/EBRs) to assess adoption progress and strategize future growth opportunities for clients.
  • Collaborated internally with Sales/Renewals, Product Engineering, Support and Professional Services to address client needs efficiently.
  • Established strong relationships with key customers, resulting in increased customer loyalty and new Ambassadors.
  • Impact: Identified risks and mitigated it by avoiding two enterprise accounts from churn saving more than $350K in ARR from these customers.


Customer Success Manager

OutSystems, Inc.
05.2014 - 12.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage by collaborating with executives & leaders.
  • Managed Client Portfolio of over 1.5 M and conducted regular account reviews to assess progress and strategize future growth opportunities.
  • Delivered quality software using agile approach with OutSystems platform. NPS 9/10 in majority of the projects.
  • Trained Individuals and teams on Scrum and Agile fundamentals (Agile in a day training), Introduced practices like Behavior Driven Development (BDD), Specification by Example (SBE), Story Mapping, and Relative estimation.
  • Contributed to internal knowledge base to improve company’s agile delivery playbook and introduced and ran weekly "lean coffee" sessions.

Senior Consultant

3i Infotech, Inc.
09.2008 - 05.2014
  • Managed a $900K+ grant program in GADoE (Atlanta) as an Agile Project Manager.
  • As a Product Owner (PO) for multiple globally distributed teams, completed the release of a significant functionality with just ONE post-production defect.
  • Contributed significantly to UX standardization and project management, including implementing Kanban at T-Mobile, Atlanta, GA.
  • Implemented practices for predictable software delivery like Relative Estimation, User Story Writing and Mapping, and Acceptance Test Driven Development (ATDD) in ODJFS, Ohio.
  • Trained teams on Scrum & Kanban and championed continuous process improvement.

Education

Bachelor of Engineering - Computer Technology

Priyadarshini College of Engineering
Nagpur, INDIA
06.1999

Skills

  • Customer relationship management
  • Project Management
  • Risk Management
  • Business analysis
  • Critical thinking
  • Agile principles
  • Effective communication
  • Teamwork and collaboration
  • Public speaking
  • OutSystems
  • JIRA/Atlassian/Confluence
  • Gainsight

Certification

  • ProKanban.org: Professional Kanban I
  • Kanban University: Kanban Management Professional
  • ICAgile: ICP-CAT (Coaching Agile Transitions)
  • Scaled Agile: SAFe Agilist
  • Scrum.org: PSM-I
  • Scrum Alliance: CSP-SM, CSM
  • Project Management Institute: PMP®, PMI-ACP®
  • Agile Fluency Project: Licensed Agile Fluency Facilitator


Languages

English
Full Professional
Marathi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Engagement Manager

valantic, Inc. (Do IT Lean)
04.2023 - 10.2024

Customer Success Manager

Moveworks, Inc.
12.2021 - 01.2023

Customer Success Manager

OutSystems, Inc.
05.2014 - 12.2021

Senior Consultant

3i Infotech, Inc.
09.2008 - 05.2014

Bachelor of Engineering - Computer Technology

Priyadarshini College of Engineering

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