Sameer Ghanaieem
Operations Manager
Doha - QATAR
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Operations Manager
Speciality Nutrition Company (Diet Center) Mohamed Bin Hamad Holding (MBHH)
4 2004 - Current
- Spearheaded comprehensive understanding of business imperatives among management and staff, ensuring rigorous audit compliance, meticulous progress tracking, and analytical measurement of P&L and ROI metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Manage central production operations.
- Manage compliance with food and beverage hygiene policies and procedures.
- Manage high volume food production operations.
- Manage non-compliant quality cases.
- Monitor overall production output levels.
- Oversee cost controlling and food purchasing activity.
- Provide high level input on research and development activities.
- Provide leadership during crisis situations
- Led hiring, onboarding and training of new hires to fulfill business requirements
OPERATIONS MANAGER
FF Group (Johnny Rockets-Chili's-Fakhruddin)
2002.12 - 2004.02
- Streamlined operations for heightened efficiency and cost reduction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
OPERATION MANAGER
SPC.QATAR
2002.02 - 2002.12
- Directed kitchen operations, ensuring efficient staff coordination and food order management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervise food prep and cooking
- Check food plating and temperature
- Establish portion sizes
- Schedule kitchen staff shifts
- Price menu items in collaboration with the Restaurant Manager
- Order food supplies and kitchen equipment, as needed
- Train kitchen staff on prep work and food plating techniques
- Store food products in compliance with safety practices (e.g. in refrigerators)
- Keep weekly and monthly cost reports
- Maintain sanitation and safety standards in the kitchen area
- Supervised operations staff and kept employees compliant with company policies and procedures.
BANQUET MANAGER
Royal Palace
2000.11 - 2001.09
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for [1000]-person event.
- Liaised with catering department about event changes and implemented requested adjustments.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Managed budgeting and invoicing for both large and small-scale events.
- Assisted with development and distribution of marketing materials for facility.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
Education
High School Diploma -
Ammon Applied University College
AMMAN JORDAN 2001.04 - 2000.04
Skills
Risk Management
Turnaround Strategies
Market Penetration
Vendor Management
Business Development
Quality Management
Corporate Administration
Organizational Development
Process Improvement
Planning & Implementation
Quality Management
Problem-Solving
Customer Service Performance monitoring
Staff Management
Operations Monitoring
MS Office
Organizational Management
Team Leadership
Data Analysis
Operational Efficiency
Performance reporting
Decision-Making
Business Planning
Planning and Implementation
Customer Retention
Inventory Management
Management Strategic Planning
Workflow Optimization
Client Relationships
Performance Management
Staff Training
Incidents management
Marketing
Customer Relationship Management
Customer Relationship Management (CRM)
Logistics Oversight
Project Management
Employee Motivation
Document Control
Staff Development
Client Relations
Operations Oversight
Labor Relations
Production Contract Management
Complex problems analysis
Workforce Management
Invoice Processing
Schedule Management
Purchasing and procurement
Contract Negotiation
Report Generation
Supply Chain Management
Interpersonal Communication
Quality Assurance Controls
Sales background
Operations Management
Customer Service
Personal Information
Nationality: Jordanian
References
References available upon request
Timeline
OPERATIONS MANAGER
FF Group (Johnny Rockets-Chili's-Fakhruddin)
2002.12 - 2004.02
OPERATION MANAGER
SPC.QATAR
2002.02 - 2002.12
High School Diploma -
Ammon Applied University College
2001.04 - 2000.04
BANQUET MANAGER
Royal Palace
2000.11 - 2001.09
Operations Manager
Speciality Nutrition Company (Diet Center) Mohamed Bin Hamad Holding (MBHH)
4 2004 - Current
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