Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sameer Kareem

11 Carston Street,United States

Summary

Information Technology Specialist with a background in programming networked technologies. My ability to diagnose technical issues is derived from the understanding of software at a code-based level. The fundamental understanding of technology and how it operates enables me to identify security vulnerabilities largely unknown to most.

Overview

8
8
years of professional experience

Work History

Level 2 Technical Support

Kelly Technologies
11.2022 - 12.2024
  • Updated and maintained firmware and network infrastructure
  • Responsible for troubleshooting VoIP hardware components
  • Handled issues escalated from Tier 1 Support department
  • Recommended improvements to networking infrastructure and worked extensively with TCP/IP, UDP, Routers, Switches, and Firewalls.
  • Updated and maintained firmware and network infrastructure
  • Functioned as a Liaison between the MSP and this organization

Level 1 Technical Support

T-Mobile Premium Retailers
04.2017 - 11.2022
  • Responsible for in-person Information Technology services and focused on ticket-based IT services across retail locations
  • Alleviated technical issues on-call and collaborated with the Director of IT to install a ticket-based IT system
  • Migrated service architecture to a cloud-based Microsoft Azure server to prevent data loss.
  • Developed safeguards within the organization designed around the security of data and to ensure customer records remain obfuscated
  • Extensively addressed all tickets as they entered our help desk system, working with retail locations to fix and address their technical issues
  • Ensured the retrieval of company data when our physical server failed, developed safeguards so this would not occur again with the implementation of cloud-based server technologies
  • Adequately responded to all tickets and worked alongside store managers to fix their issues
  • Assisted MSP with patching and updating of company systems

Education

Master's of Science (MS) in Cybersecurity -

Empire State University

Bachelor's in Computer Science -

Stony Brook University
05.2022

Skills

  • C
  • SQL
  • Microsoft Azure
  • ServiceNow
  • Networking (TCP/IP, UDP)
  • Data Science

Personal Information

  • Place of Birth: Stony Brook, United States
  • Date of Birth: 09/16/99

Timeline

Level 2 Technical Support

Kelly Technologies
11.2022 - 12.2024

Level 1 Technical Support

T-Mobile Premium Retailers
04.2017 - 11.2022

Master's of Science (MS) in Cybersecurity -

Empire State University

Bachelor's in Computer Science -

Stony Brook University

Similar Profiles

CREATE PROFILE
Sameer Kareem