Sameer Kate
Head Of Technology
Pune,Maharashtra
Summary
Insightful Information Technology Leader with 10 years of IT leadership experience including oversight of Infrastructure, Cloud, End User Services, Application Support and Security Services. Dedicated to internal/external customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support and engineering of complex systems. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
Work History
Head of Technology
Fidelity Information Services (FIS)
Pune, Maharashtra
06.2019 - Current
- Responsible & Accountable for entire IT Landscape for Capital Markets and Banking technology providing application support, IT Infrastructure support, monitoring and alerting for TOC/NOC along with managing internal and external vendors.
- Being part of leadership team to drive production support and quality controls on months basis to report productivity dashboard for entire region and represent this at CIO level.
- Leading IT application & Infrastructure function transitions from an outsourced to and in-sourced model within CIO group.
- Driving cloud first strategy and leading initiatives for datacentre consolidations to achieve future state model whereby reducing datacentre footprint by 45% and mass movement to cloud to achieve 30% virtualization.
- Built, managed and coached in-sourced and outsourced teams, implementing training programs to improve efficiency and productivity.
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
- Responsible for driving change with respect to client environment and ensuring smooth functioning of Capital Markets IT/TOC Division.
- Led multidisciplinary, continuous quality improvement program to improve client and internal IT outcomes involving restructuring TOC teams and bring in new processes, reporting and automation.
- Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved in timely fashion.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Optimized design by implementing effective stakeholder-driven design review process Leading Global Technical Operations along with strategically partnering with internal and external clients for various IT needs which are not limited to Servers, Storage, Network, Databases, command Center, IT Procurement, Vendor Management and QBR Meetings.
- Representing IT as an function at CIO level within FIS to publish monthly dashboard, weekly status reviews and start of day flash reports to support follow the sun model for Americas.
- Driving change and breaking away with traditional operations methods to ensure transformation for IT as an org in field of "Cloud First" model, "Automate anywhere", platform specific centralization.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
Associate Director TechOps
CLSA India Pvt. Ltd
Pune, Maharashtra
07.2018 - 04.2019
- Responsible for Global TechOps for CLSA and British telecom vendor for outsourced network with a span of control of 60 team members globally with a direct reporting line of 5 onsite and 3 off site managers and senior managers leading local IT in Hong Kong, EMEA and America.
- Responsible for driving cloud first strategy and leading engineering and operations for cloud environment (RTB & CTB).
- Early adaptation of containerization and following a virtual drive to migrate CLSA infrastructure on AWS platform.
- Responsible for moving Mumbai office to new location and decommissioning of Tier 1 datacentre in same facility to move 60% infra and application to private cloud on AWS.
- Establish ongoing engagement model for Global IT Teams to work as one team and drive efficiency and velocity to achieve better results.
- Specialist in Infrastructure Service Delivery, Project Management along with Implementation & people / team management.
- Drive Incident, Change, Problem, Risk and Audit management to ensure total IT governance and Service delivery model.
- Work with Business Stakeholders to define engagement models and exploit new technology developments into Business Strategy roadmaps.
- Development for matrix driven organization and publish weekly dashboards to business leadership and other stakeholders.
- Plan for years Budgets and optimize cost via Opex/Capex/Depreciation management not overlooking New Initiatives for IT as an Organization.
- Design and develop charge back model so as to run IT as self funded organization.
- Provide Technical leadership in 360 degree format to entire IT Org and various business arms.
Technical Operations Manager
Western Union Technology Engineering Center India
Pune, Maharashtra
08.2017 - 08.2018
- As an IT Operations leader responsible for 6 Managers to build and drive global IT Infrastructure Engineering functions with a span of control for 90+ internal employees and around 150 more responsible for RTB (Run the bank) function outsourced to third party vendors.
- Leading the Denver data center decommission project while moving 75000+ instance to AWS and approximately 11000 instances to other strategic datacentres.
- Setting up the entire office in Pune and growing that to a 800 people strong organization within a year, being part of the build out team responsible for the entire facility which included the MDF/IDF rooms hosting a Tier 1 datacentre.
- Driving organization wide change with respect to major acquisitions like OPUS technologies (Now Western Union) in Bangalore and moving their hosted environment to cloud as an initiative to drive the cloud first roadmap in 2018.
- Deploying a proven IT support model for infrastructure Engineering & Operations Monitoring, improving and reporting regional KPIs related to IT Operations/Engineering and Customer Service.
- Infuse Information Technology Service Management concepts into new processes conducting research to keep abreast of emerging process trends and making recommendations about when to adopt emerging process standards.
- Overseeing resource capacity planning.
- Developing strong and trusted working relationships with technology and regional business leadership and stakeholders.
- Establishing Divisional ITIO objectives and performance management indicators.
- Defining strategic direction, setting and tactical execution, having an in-depth understanding of the Technology Governance principles and practices, and experience in the financial industry.
- Identifying documenting and addressing potential areas of improvement in processes and procedures.
- Serving as senior technical leader on complex deployments and project implementations.
- Defining and revising metric/performance reporting under directions from delivery director to ensure viability of service levels.
- Managing key third party strategic partnerships (CTS, HCL, TCS etc.) for ITIO Run functions and resolve issues as needed.
- Monitored production operations for quality and compliance with standards.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Global IT Systems Manager
Parametric Technology Corporations
Pune, Maharashtra
06.2014 - 07.2017
- Specialist in leading large-scale business/IT Transformation programs and operations.
- Expert at searching out cost reduction opportunities, with extensive experience of company and divisional restructures, mergers, integrations and divestment's.
- Identify IT operations and service capability gaps to include Cloud services enablement, help to analyze and develop IT operations process improvement program road map and structure including Enterprise Private Cloud services deployment for IaaS | PaaS delivery Designed and developed global operational and support structure using industry best practices framework Developed and Mentored offshore teams for global operations, support and Program management.
- Experienced in building complex partnerships & vendor relationships, and a “people person” who is expert at managing complex matrices of both in-house and outsourced teams.
- Provide Messaging and Active Directory solutions that are engineered to be cost effective, highly available, and high performing.
- Assists in development of EUS strategy to guide efforts over next 1-3-5 years in conjunction with overall India and Global IT strategies to ensure relevant messaging and related services are provided.
- Align with EUS support staff to evaluate mobile technologies and determine their suitability for adoption with enterprise; Document design, proposals, and implementation plans Provide direction and recommendation for Exchange, Lync, OS, and hardware upgrade activities to ensure all systems are under proper support and maintenance.
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Responded to incidents quickly, troubleshot problems and corrected faults.
IT Systems Manager
Reflexis Systems Inc
Pune, Maharashtra
08.2013 - 06.2014
- Lead and handle a group of IT Infrastructure professionals (10+) across geographical locations.
- Responsible for all facets of the organization's technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organization's technology.
- Develop and implement a comprehensive strategy and roadmap for integrating and managing the company's information technology services and those supporting new enterprise-wide initiatives.
- Proactively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise architecture.
- Ensure a stable computing environment that provides stability, reliability and appropriate redundancy.
- Lead the architecture, design, and integration of computing systems and Infrastructure components.
- Lead the IT Infrastructure and operations functions of network engineering, database administration, systems engineering, and administration in addition to providing the technology foundation for the company's enterprise business systems and applications Document, maintain, and test a disaster recovery plan for Infrastructure and enterprise systems and applications.
- Accomplished technologist, skilled in architecture, system engineering, network engineering, disaster recovery / business continuity, regulatory compliance, and cloud computing.
- Working knowledge of managing a mixed environment of UNIX (Solaris), Linux, and Microsoft Windows Operating Systems, client-server and Web architectures, business applications, Oracle and MySQL Databases, firewalls, information security tools and applications, network management, and an expert understanding of IT operations and best practices (ITIL, etc.).
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Responded to incidents quickly, troubleshot problems and corrected faults.
Senior Technology Analyst
Goldman Sachs India
Bangalore, Karnataka
08.2012 - 08.2013
- Working as part of the Workplace Platforms services team doing the service level management for Windows Platform product across Goldman Sachs.
- Team Lead/SME, leading a team of 25+ Windows and Messaging professionals - engaged in providing critical Level-2 and Level-3 support for the firm's Windows infrastructure, consisting of 10,000 ~ servers.
- Key member in the Workplace Global Team -Responsible for supporting the entire Windows and messaging Server Production environment of Goldman Sachs including Incident management, fulfilling request-based tasks, scheduling & implementing changes and performing project-based activities such as Datacentre Migration support, Datacentre power down, BCP test, large-scale product upgrades etc.
- Manage and lead internal projects to stabilize the Goldman Sachs IT infrastructure and report to senior management on the progress weekly.
- Represent AD, Windows, Exchange and other platform technologies to govern Global Incident, Problem & Change management processes.
- Lead strategic and tactical automation efforts to bring in operational efficiency and risk management in the operational functions.
- Mentor and induct the new joiners to the team globally - by providing training on Goldman Sachs proprietary tools, process and culture.
- Engage in developing knowledge base and solution articles for the team.
- Collaborated with project teams to support new or enhanced products.
- Provided technical and functional recommendations based on project requirements.
Education
Executive MBA - Operations Management, Business Administration and Computers
Narsee Monjee Institute of Management Studies
Mumbai 01.2017 - Current
BBA - Business Administration And Management
VMRF
Salem 04.2003 - 06.2006
Skills
Leadership
Additional Work History
In my past life, I have also worked in Mphasis India as a Senior Principle Infrastructure Engineer, 2Wire IDC as a Senior System Administrator, Convergys Microsoft EPS as a Senior Technical Support Engineer & IBM as a Technical Support Officer.
Accomplishments
- Build a 150 strong horizontal technical operations center across all Capital Market platforms.
- Lead the datacenter consolidation of more than 75k instances to other strategical and cloud environments.
- Responsible for cost optimization of more than 4.5M USD by vendor negotiations, license cost optimization, storage solution optimization, server tech-refresh projects, open source adoption of IBM GlassFish, porstgreSQL etc.
- Leading the new office buildout for Western Union in Pune with respect to recruitment, setting up the MDF/IDF rooms, tier1 datacenter setup, employee transport system setup, hot desking setup.
- Led IT integration for various organizations post M&A over the last few years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ITIL V3 Foundation
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Head of Technology
Fidelity Information Services (FIS)
06.2019 - Current
Associate Director TechOps
CLSA India Pvt. Ltd
07.2018 - 04.2019
Technical Operations Manager
Western Union Technology Engineering Center India
08.2017 - 08.2018
Executive MBA - Operations Management, Business Administration and Computers
Narsee Monjee Institute of Management Studies
01.2017 - Current
Global IT Systems Manager
Parametric Technology Corporations
06.2014 - 07.2017
IT Systems Manager
Reflexis Systems Inc
08.2013 - 06.2014
Senior Technology Analyst
Goldman Sachs India
08.2012 - 08.2013
BBA - Business Administration And Management
VMRF
04.2003 - 06.2006
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