Sameer Khanna
Hicksville,NY
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Project Manager
Stavcomm Inc
06.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Analyzed project performance data to identify areas of improvement.
Customer Service Manager
JMK Technical Services Pvt Ltd
01.2011 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Customer Service Associate
Iyogi Inc
05.2005 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Information Technology
Maharishi University of Information Technology
Noida (india)05.2020
No Degree - Information Technology (Diploma)
NIIT
Delhi India01.2013
High School Diploma -
New Delhi Public School
Delhi India07.2011
Skills
- Project Estimation and Bidding
- Staff Training
- Contract Development
- Lean Manufacturing and Design
Timeline
Project Manager
Stavcomm Inc
06.2020 - Current
Customer Service Manager
JMK Technical Services Pvt Ltd
01.2011 - 04.2020
Customer Service Associate
Iyogi Inc
05.2005 - 01.2011
Bachelor of Science - Information Technology
Maharishi University of Information Technology
No Degree - Information Technology (Diploma)
NIIT
High School Diploma -
New Delhi Public School
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