Sameer Khanna
Irvine,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues. Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff.Constantly meet established productivity, schedule adherence, and quality standards.Contribute to updating Standard Operating Procedures (SOPs) and team content.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
OptumRx
Costa Mesa
09.2006 - 04.2024
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems.
- Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues.
- Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff.
- Constantly meet established productivity, schedule adherence, and quality standards.
- Contribute to updating Standard Operating Procedures (SOPs) and team content.
Sterile Processing Technician
Mission Viejo Hospital
Mission Viejo
08.2001 - 11.2004
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Validated the sterility of processed instruments by performing biological and chemical testing.
Education
High School Diploma -
Irvine High School
Irvine, CA06-1995
Some College (No Degree) - Pharmacy Technology
North County Regioanl Occupation Program
Cypress, CASome College (No Degree) - Surgical Technology
New Bridge College
Santa Ana, CASome College (No Degree) -
University of California, Irvine
Irvine, CACertification
- Surgical Technician
- Medical Biller
- Pharmacy Technician
Timeline
Pharmacy Technician
OptumRx
09.2006 - 04.2024
Sterile Processing Technician
Mission Viejo Hospital
08.2001 - 11.2004
High School Diploma -
Irvine High School
Some College (No Degree) - Pharmacy Technology
North County Regioanl Occupation Program
Some College (No Degree) - Surgical Technology
New Bridge College
Some College (No Degree) -
University of California, Irvine
- Surgical Technician
- Medical Biller
- Pharmacy Technician
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