Sameer Mohamed

• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
• Prepared training programs to improve compliance at all levels.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Developed and implemented internal control tests to verify employee compliance with established policies and procedures.

· Performed QA testing of KYC files with a 99% pass rate. Documenting any deficiencies/findings and discussing these deficiencies/findings with BCU; identified during QA testing.

· Liaised directly with clients (telephone or email) to gather KYC information, maintained professional manner and deliver excellent client service while managing potential sensitive client information.

· Facilitated the reviews of the overall AML Compliance program including risk analysis, periodic high-risk account reviews, quality assurance reviews, and provide data on key performance indicators.

· Performed gap analysis of existing KYC against the new global standards established by the institution. Identifying all missing required documentations.

· Participated in the development and implementation of projects and initiatives that enhance the efficiency and automation of the Compliance Review process.

· Directed core functions of the department through daily communication with staff and management.

· Monitor and manage daily account volumes and workflows to insure effective turnaround times and maximum customer experience

· Established team priorities and coordinated training resources as necessary.

· Ensure all escalated customer issues are resolved within policy guidelines

· Monitors team member’s job performance utilizing a variety of techniques (silent call monitoring, side-by-side observances, walk-about)

· Conduct interviews for job candidates