Sameer Mohammed
San Diego,United States
Summary
Hospitality professional with exceptional communication and guest service skills seeking a rewarding position to provide a memorable guest experience. Eager to contribute to a team-oriented environment and pursue personal and professional growth.
Overview
2
2
years of professional experience
Work History
Front desk/Night Auditor
Park Hyatt
Beaver creek , United States
07.2023 - 08.2024
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
Front Desk Lead
Club Wyndham resort
Avon , United States
03.2023 - 08.2024
- In my role at the front desk, I served as the lead, agent, sales representative, and night auditor
- I was highly responsible for managing check-ins and check-outs, coordinating schedules, providing guest services, collecting feedback, handling complaints, and acting as the Manager on Duty
Intern
Park Hyatt
Beaver creek , United States
06.2022 - 05.2023
- Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Organized and maintained guest records, such as room assignments and billing information.
- Handled cash transactions accurately and responsibly while adhering to established procedures.
- Tracked inventory levels of supplies needed for daily operations of the hotel.
- Processed payments for guests using credit card machines or other payment methods.
Education
Bachelors - Hotel management and catering technology, Front desk, Housekeeping, F&B and food production operations, Accounting, Finance, Bar management and Cruise line operations
Osmania University
Hyderabad, IndiaSkills
- Opera
- Microsoft
- Citrix workforce
- Colleague advantage
- PEP
- Sales Strategy Development
- Managing reception
- Balancing accounts
- Payment oversight
- Daily transactions review
- PMS systems
- Guest Relations Management
- Hotel reservations
- Time Management
References
- Rissaun Immanuel, Assistant Director, 970-331-3293
- David Solano, Rooms manager, 814-404-8106
- Adem Sassi, Front Desk manager, 970-977-7543
Awards
- Best up seller, 01/01/24, Park Hyatt
- Heartbeat award, Club Wyndham resort
- Nominated as employee of the year, 08/01/24
Languages
English
Full Professional
Spanish
Limited
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Front desk/Night Auditor
Park Hyatt
07.2023 - 08.2024
Front Desk Lead
Club Wyndham resort
03.2023 - 08.2024
Intern
Park Hyatt
06.2022 - 05.2023
Bachelors - Hotel management and catering technology, Front desk, Housekeeping, F&B and food production operations, Accounting, Finance, Bar management and Cruise line operations
Osmania University
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