Summary
Overview
Work History
Education
Skills
Timeline
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Sameer Verma

Summary

SR QA / QA Lead with 17 + years of experience in software testing and process standardization. Proficient in testing client/server, web applications, Data warehouse, and Telecom Applications. Extensive experience writing and executing Manual testing scripts and a good understanding of waterfall & Agile Models. Technically oriented Team Player with the ability to anticipate, identify, and resolve problems with minimum supervision, detail-oriented and motivated individual with strong analytical and communication skills, and successfully managed QA vendors and coordinated testing in the past. Looking forward to delivering high-quality design and software solutions.

Overview

20
20
years of professional experience

Work History

Sr. QA

BCBS (Guildwell)
11.2022 - 09.2024
  • Company Overview: Guildwell provides health insurance for individuals, families, and small/mid/ large businesses
  • It serves all healthcare market areas by offering quality products and services such as Managed Care, Traditional Indemnity, Medicare, and Medicaid
  • Involved in HIPAA/ EDI Medical Claims Analysis, Design, Implementation, and Documentation
  • Assisted in setting up the testing environment and conducted the testing as per business rules and specifications
  • Participated in SRS, Mapping, and TDD meetings
  • Approved the SRS and TDD documents
  • Documented test cases, test procedures, and test results
  • Assisted in the preparation of test estimates and testing schedules
  • Participated in gap analysis meetings
  • Developed scenarios and test cases for Functional, End-to-End, Regression, and prod testing
  • Led a team of 2 QA Engineers to achieve positive outcomes in software tests
  • Performed smoke, Security, system, integration, E2E, and prod testing
  • Developed SQ queries to set up mock data and test results
  • Analyzed the payload by using Visual Studio and Notepad ++
  • Performed integration testing by postman
  • Linked all the requirements with test cases (Tractability Matrix)
  • Analyzed system requirements and developed the test plan
  • Involved in executing positive and negative testing to locate the Defects and report them to the developer
  • Interacted with developers to follow up on System Incident Reports
  • Attended the daily stand-up meeting
  • Attended the PHI, HIPPA, and Business trainings
  • Conducted the Test cases, Test plan, TES, and Defects Review meetings
  • Validated claims module by dropping claims for various scenarios after loading the Member/Subscriber / Group and Provider modules
  • Processed the Group/ Member/Billing/AOR & claim transaction under the HIPPA guideline
  • Validated the EDI transactions such as 837P/835
  • Validated the new sales/migrated groups/members and cancellations, reinstatement, renewal, and re-enrollments
  • Tested Duplicate checks, No Par logic, Service Codes, and Error codes based on the mapping documents
  • Adjudicated the claims and verified the status (Pending, Approval)
  • Coordinated multiple E2E test teams simultaneously, resulting in timely project delivery
  • Supported UAT Testing
  • Evaluated the test summary report with the internal and compliance team
  • Created and evaluated the test plan with the internal and compliance team
  • Created the traceability matrix report and evaluated it with the internal and compliance team
  • Guildwell provides health insurance for individuals, families, and small/mid/ large businesses
  • It serves all healthcare market areas by offering quality products and services such as Managed Care, Traditional Indemnity, Medicare, and Medicaid
  • Environment: ALM, SharePoint, Kafka, DB2, Json, Postman, PG admin, 4v8, Hue, Toad, Jerkin, MS Office, Boomi, ServiceNow, ControlM, Notepad ++, Rally

Sr. QA Lead

Nutrisystem
06.2010 - 05.2022
  • Company Overview: Nutrisystem, Inc., started 35 years ago, is now an industry leader, offering a variety of weight loss programs to a wide range of clients
  • Reviewed requirements and specifications and provided input during requirements and walkthroughs
  • Assisted in the preparation of test estimates and testing schedules
  • Prepared test data, and test conditions and validated the Test Results
  • Prepared and delivered reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization
  • Participated in test planning, test case design, and test script walkthroughs with Project Team
  • Communicated status to project Manager as needed and provided reports on product issues and testing procedures
  • Supported production releases during maintenance windows (non-business hours)
  • Led a team of 4 QA Engineers to achieve 90% positive outcomes in software tests
  • Analyzed documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
  • Performed Monthly PCI, VMs, and Server smoke testing
  • Experienced with statistical reporting and analysis
  • Ability to communicate ideas in both technical and user-friendly language
  • Able to prioritize in a high-pressure environment
  • Devised a comprehensive test plan and established a testing methodology, which was later adopted as the department's best practice
  • Made recommendations for improvement of applications to programmers and software developers or engineers
  • Contributed to the design and implementation of efficient QA processes, resulting 30% improvement in testing speed
  • Coordinated multiple testing projects
  • Actively participated in the change process
  • Provided timely and accurate status defect information to the Development team
  • Performed manual testing on different modules of the Nutrisystem application
  • Developed test scripts for Functional, Security, UAT, Production, ETL, Error Handling, Regression, Report and Backend testing
  • Developed and executed SQL queries
  • Perforated API testing by Postman & Soup UI
  • Performed EDI Testing of 940 & 845 Files
  • Good Understanding of Migration & Integration Projects
  • Supported & troubleshooting the contact center applications for inbound & Outbound calls by using Aspect Application
  • Experience with networking protocols (TCP, UDP, IP) and networking technologies
  • Supported migration from AT&T network to Five9 app using AWS cloud
  • Good understanding of dialer, IVR call trees, and Contact center reports
  • Validated screen pop using Avaya
  • Good understanding of CMS application to check Contact center real-time/ Historical reports
  • Tested audio/screen captures/surveys on customer calls using NICE& Calabrio
  • Managed and Identified gaps in existing data, and processes and recommended solutions
  • Worked closely with the automation tester to identify manual scripts that could be automated
  • Provided test cases and test data to UAT & Vendors
  • Worked closely with the offshore Team
  • Contributed to designing and implementing efficient QA processes, resulting in a 30% improvement in testing speed
  • Managed & Troubleshooting the Test Management Tool
  • Analyzed & Identified project risks, issues, or disagreements, and take corrective/preventative action as necessary
  • Lead inter-departmental stakeholder meetings, ad-hoc stand-ups, and Project retrospectives
  • Nutrisystem, Inc., started 35 years ago, is now an industry leader, offering a variety of weight loss programs to a wide range of clients
  • Environment: Quality Center 10.0, SharePoint, MQ, Citrix, SQL Server 2007, VB, .NET, JAVA, SoupUI, Crystal Report, PCI, XML spy, MS office, Team Track, Microsoft Sliver Light, NICE, Avaya, Azure DevOps, Aspect, Tasks, Oracle, SAP, Visio, AWS, ATG, Five9, CDP, Looker, Postman, Red Point, Zoom, Skype, JIRA, Crystal reports, Business intelligence, JMeter, Selenium, Seeburger, ServiceNow, Agile, BOOMI

Sr. QA Tester

Wells Fargo
11.2009 - 06.2010
  • Company Overview: Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer finance through more than 10,000 stores, 12,000 ATMs, and the internet across North America and internationally
  • Prepared test data, and test condition and validated the status in XMl using SoupUI
  • Participated in test planning, test case design, and test script walkthroughs with Project Team
  • Assisted in the preparation of test estimates and testing schedules
  • Reviewed requirements and specifications and provided input during requirements and specification walkthroughs
  • Independently execute test plans and test scripts based on planned project schedules and per QA methodology
  • Performed manual testing on different modules of the Wells Fargo application
  • Linked all the requirements with test cases (Tractability Matrix)
  • Developed test cases in the Quality Center
  • Contributed to the development of the test plans and project testing approach
  • Contribute to the development of the project and release Test Plan documents
  • Developed test scripts for Interface, Functional, Error Handling, Regression, Report and Backend testing
  • Actively participated in the change process
  • Provided timely and accurate status defect information to the Development team
  • Involved in data validation and Verification for the entire GUI application
  • Documented test cases, test procedures, and test results
  • Developed and executed SQL queries
  • Participated in daily Status meeting to discuss the progress of Project
  • Developed and sustains appropriate relationships with peers and other project team members
  • Involved in the sign-off process for the test reports from the Project Team
  • Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer finance through more than 10,000 stores, 12,000 ATMs, and the internet across North America and internationally
  • Environment: Quality Center 9.0, SharePoint, Clear Quest, MQ, TIVOLI, Citrix, SQL Server 2005, Visual Studio 2005, VB, .NET, SoupUI, MS Reporting Sever, SOX, XML spy, MS office

Sr. QA Tester

Blue Cross Blue Shield
07.2008 - 05.2009
  • Company Overview: IBC provides health insurance for individuals, families, and small businesses
  • Serve all areas of the healthcare market by offering quality products and services such as Managed Care, Traditional Indemnity, Medicare, and Medicaid
  • Validated the Member, Provider and Authorization data in the front-end
  • Tested the adjudication of Claims and Migration Process
  • Involved in HIPAA/ EDI Medical Claims Analysis, Design, Implementation and Documentation
  • Tested various Web Base Claims Applications such as Qcare, MaxMC, Legal Tracking System, and Image Central
  • Validated claims module by dropping claims for various scenarios after loading the Member/Subscriber and Provider modules
  • Documented test cases test procedures and test results
  • Link all the requirements with test cases (Tractability Matrix)
  • Processed the medical & claim transaction under the HIPPA guideline and HL7 messaging
  • Processed the EDI transactions such as 837P/835
  • Performed the testing of the various modules of the systems such as Status inquiry Requests, Cancellation requests, provider search, and decision Request
  • Tested pending logic & approval logic based on Duplicate check, No Par logic, Service Code, DOA, DOP Etc
  • Validated the Pre Cert, certified logic based on PTI
  • Adjudicated the claims and verify the status(Pending, Approval)
  • Involved in various projects such as EAM (IVR), PDS (SharePoint), MHS, and Sales Logic
  • Analyzed system requirements and was involved in developing the test plan
  • Participated in gap analysis meetings
  • Involved in PDS (Sharepoint Testing)
  • Involved in web-based and IVR testing
  • Performed functional testing, Content, Regression, Backend testing, Ad-hoc, and browser compatibility testing
  • Validated the Medical authorization through webforphone (IVR)
  • Developed scenarios and test cases for Functional, End-to-End, Backend testing, UAT and Regression testing
  • Assisted in setting up the testing environment and conducted the testing as per business rules and specifications
  • Involved in executing both positive and negative testing to locate the Defects and report them to the developer
  • Interacted with developers to follow up on System Incident Reports
  • Using the SQL queries to retrieve calculated values
  • IBC provides health insurance for individuals, families, and small businesses
  • Serve all areas of the healthcare market by offering quality products and services such as Managed Care, Traditional Indemnity, Medicare, and Medicaid
  • Environment: Quality Center 9.2, SharePoint, JBOSS, Crystal report, Teradata.Java Script, Citrix, Webforphone, XML, JCL, Java, Parasoft, J2EE, SQL Server, DB2, ORACLE, Pega, CICS, AS400, MQ, and MS office

Sr. QA Analyst

E-DUCTION / US Bank
11.2007 - 04.2008
  • Company Overview: E-Duction is at the forefront of the evolving payment/Tax industry – paying for goods and services via payroll deduction, products, including variable and dynamic products in which the deduction/payment amount may change each month
  • Involved in integration, Interface, system, backend testing, End to end-to-end testing, and UAT testing
  • Participated in daily Status meeting to discuss the progress of Project
  • Involved in the Nacha transactions, Mon transactions, Credit Card transactions, and ACH Transitions Testing
  • Involve in developing testing methodologies, procedures, and frameworks
  • Performed web base testing for US bank
  • Responsible for formulating and executing queries for Oracle databases
  • Run the batch jobs through the method and examine the records in the flat file
  • Prepared detailed test scenarios and test cases
  • Validated the records using UNIX
  • Developed test matrices to trace various requirements and scenarios to appropriate test scripts
  • Interact with developers and report the software SIRs (System Incident Report through JIRA
  • Responsible for tracking defects status once submitted till closure
  • Successfully manage this project deadline
  • Documented test cases test procedures and test results
  • E-Duction is at the forefront of the evolving payment/Tax industry – paying for goods and services via payroll deduction, products, including variable and dynamic products in which the deduction/payment amount may change each month
  • Environment: Mercury Quality Center, MS
  • VISIO, CICS, V-source SOAP, CSS, Windows XP, MS Office, Java, Web Method, Oracle, Toad, Apache, UNIX, Tomcat, JIRA, Jmeter, TSYS, FDR

Sr. QA Analyst

United Health Group
08.2005 - 09.2007
  • Company Overview: United Health Group, helps Americans in the second half of life as well as disabled and low-income families, optimize their health and well-being by offering choice and access to the best care providers and services
  • Validated the claims transactions using the Claims application
  • Tested the various surrounding applications that use data extracted from the Claims system for generating reports and letters
  • Tested various Web Applications like Provider web and Employer Web
  • Tested the various areas of Application such as eligibility, billing, COB, EOB, LOB, Contracts Etc
  • Generated the Claims file from the Claims system and sent to Vendors
  • Involved in Various projects such as Conversion, Med
  • RX, Dependents, Rebill Etc
  • Developed test scripts for Function, system, Interface, Regression, End-to-End Testing, Batch Testing, Backend Testing and UAT testing
  • Involved in executing positive and negative testing to locate the Defects and report them to the developer
  • Modified XML tags, Fields, and Rules using XML spy
  • Executed XML file through application utility and validated the responses for interface testing
  • Tested the Error Handling through XML
  • Performed the rating based on the area, Tier, and Medical questions and validated the premium
  • Involved in Hot-fix after the release in the production
  • Investigated Production issues
  • Involved in preparing a test plan detailing the entire procedures followed before the actual system test
  • Reviewed the User Requirements Document and prepared the Detailed Test Plan and Test Criteria
  • Identified automated test cases and assigned to the automation team
  • Validated the daily, weekly, and monthly reports through Actuate
  • Conduct training for new employees under company guidelines
  • United Health Group, helps Americans in the second half of life as well as disabled and low-income families, optimize their health and well-being by offering choice and access to the best care providers and services
  • Environment: Quality Center 9.0, XML spy, JCL, PVCS, Rational Requisite Pro, MS
  • VISIO, MQ IE Windows XP, MS office, Lotus, Version Manager, J2EE, Oracle, SQL, SQL navigator, Unix

QA Tester

JPMorgan Chase
01.2005 - 07.2005
  • Company Overview: JPMC is one of the leading financial institutions offering high-value credit cards for consumers as well as Business cards
  • Assisted in setting up the testing environment and conducted the Business card testing as per business rules and specifications
  • Performed regression testing for Event-3 Merger Project
  • Performed the testing for the JPMC Web site
  • Prepared test data, and test conditions and validated the status in XML-based application
  • Involved in data validation and Verification for the entire XML & GUI application
  • Performed manual testing on different modules of the Business Card application
  • Tested Credit Limit based on the FICO score
  • Validated following checkpoints such as missing Info, Existing Customer, Duplication member, Fraud check, Counter Offer Etc
  • Documented test cases, test procedures, and test results
  • Involved in executing positive and negative testing to locate the Defects and report them to the developer
  • JPMC is one of the leading financial institutions offering high-value credit cards for consumers as well as Business cards
  • Environment: Quality Center 9.0, Tsys, VISIO, MQ IE Windows XP, MS Office, Lotus, J2EE, SQL, SQL navigator, Unix

Education

DELHI UNIVERSITY
DELHI,INDIA
07-1997

Skills

    Languages/Tools: Test Director, Quality Center, Unix Shell, XML spy, XML Editor, SQL, HTML, CICS, Rational Clear Case, Bugzilla, HTTP, HTTPS, SSL, Rational Clear Quest, Visual Basic, MS Office, Visio, Citrix, JIRA, Cognos, PRC, TSO, Parasoft, ISPF, AJAX, Flash, Crystal Report, Rumba, Web Method, Business Object, SAP Business object, Nice, Avaya, Aspect, Taske, Microsoft Sliver Light, Actuate, Autosys
    Environments: UNIX (Solaris, AIX), Linux, Windows 98/Me/NT/2000/Windows7 Windows10/, XP, IBM OS/360, Mac, MS-DOS, AS400, SAS70, SOX, PCI

    Databases: Oracle, Microsoft SQL, DB2

Timeline

Sr. QA

BCBS (Guildwell)
11.2022 - 09.2024

Sr. QA Lead

Nutrisystem
06.2010 - 05.2022

Sr. QA Tester

Wells Fargo
11.2009 - 06.2010

Sr. QA Tester

Blue Cross Blue Shield
07.2008 - 05.2009

Sr. QA Analyst

E-DUCTION / US Bank
11.2007 - 04.2008

Sr. QA Analyst

United Health Group
08.2005 - 09.2007

QA Tester

JPMorgan Chase
01.2005 - 07.2005

DELHI UNIVERSITY

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Sameer Verma