Overview
Work History
Timeline
Generic

Sameera Lakhani

Assistant General Manager
Richmond,VA

Overview

14
14
years of professional experience

Work History

Amazon Seller

Amazon
Richmond
06.2021 - Current
  • Answered customer inquiries through e-mails and phone calls
  • Created, maintained, and entered information into amazon databases
  • Checked in and unloaded incoming freight
  • Printed shipping labels for sold product for dispatch to customers
  • Listed products demanded by customers by analyzing google form survey results.

Assistant General Manager

Extended Stay America
Richmond
01.2018 - 11.2021
  • Ability to plan, organize, and manage projects or assignments with minimal supervision
  • Lead overall customer service and day-to-day operations
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Contract Creation and Negotiation, Execution, and implementation of contracts, Contract Compliance and Monitoring, Relationship Management
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Resolved problems, improved operations, and provided exceptional service
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Used Microsoft Word and other software tools to create documents and other communications
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
  • Proactively participated in meetings and helped create new practices
  • Demonstrated ability to make independent decisions on complex and critical issues
  • I answered calls, responded to emails, and spoke with clients face-to-face
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions.

Assistant Store Manager

Shell Gas Station, Anaya, Inc.
Huguenot, RD
01.2015 - 12.2017
  • Recruited, hired, and trained positive, enthusiastic employees, ensuring excellent customer service
  • Developed, managed, and assigned tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on Company standards
  • Ensured that all required employment-related posters and signs are in a place that is easily accessible to all employees
  • Analyzed daily sales and expense information and took appropriate action to maximize sales and net profits
  • Checked-in deliveries, ordering, and stocking supplies
  • Reported needed repairs of equipment to owner
  • Created and entered new PLUs of new merchandise
  • Managed the store during the shifts
  • Ran a register, count down drawers, make deposits, cook pizzas, and burgers
  • Maintained a healthy relationship with customers including solving problems
  • Managed the operations of the gas station by assisting customers with transactions, assisting trucks with fuel tank refills, cleaning spills accordingly.

Cashier

Walmart, Inc.
Hancock Village, Hull Street
11.2014 - 12.2015
  • Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles
  • Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift
  • Distinguished as the store's first associate to win 'Employee of the Month' within 6 weeks of hire
  • Honored with 'Integrity Award' for using downtime to clean and organize work area
  • Maintained knowledge of weekly ads, advertised specials and other promotions.

Sales Associate

Kroger Inc.
Richmond
06.2013 - 10.2014
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Helped customers locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Accurately handled large amounts of money on the cash register.

Outbound Call Coordinator and Team Lead

Magus
Hyderabad
08.2010 - 01.2013
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service
  • Maintained contact with customers to request referrals
  • Developed understanding of client's business and supported procedures and adherence to service agreements
  • Responded to customer inquiries with patience and positivity to establish an excellent first impression
  • Connected callers with appropriate professional, department, or business
  • Managed the outbound call queue and ensured customer satisfaction
  • Provided expert level support in technical troubleshooting of wireless service products
  • Documented the processes and standard operating procedures
  • Worked with stakeholders to define and develop strategies to resolve business problems via digital technologies
  • Lead the collaboration with risk and controls, legal and other stakeholders to ensure compliance requirements
  • Supported the Talent Acquisition, interviewing, and providing feedback to the recruiting teams
  • Data entry and managing data in as per legal and compliance guidelines.

Timeline

Amazon Seller

Amazon
06.2021 - Current

Assistant General Manager

Extended Stay America
01.2018 - 11.2021

Assistant Store Manager

Shell Gas Station, Anaya, Inc.
01.2015 - 12.2017

Cashier

Walmart, Inc.
11.2014 - 12.2015

Sales Associate

Kroger Inc.
06.2013 - 10.2014

Outbound Call Coordinator and Team Lead

Magus
08.2010 - 01.2013

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Sameera LakhaniAssistant General Manager