Sameera Liyanaratne
Erbil,AR
Summary
A leadership professional with strong experience in team management and the ability provide direction and strategy to encourage the achievement of company objectives. With an eye toward recognizing and developing talent, focus on leading, training, and empowering teams. Achieved remarkable success in driving efficiency and productivity by inspiring the realization of individual staff teams and key clients. Performance targets, combines exceptional managerial strengths with a commitment to the management of corporate client relationships.
Overview
16
16
years of professional experience
Work History
Hotel Waiter
Divan Hotel
09.2024 - Current
- Engaged with customers to provide exceptional hospitality services, ensuring a positive experience
- Worked as part of the banquet staff, assisting in the seamless execution of functions and events, while maintaining high standards of service and professionalism
TEAM LEADER
Jetwing Hotel J City Beds & Café J
01.2020 - 12.2023
- A highly organized and proactive professional with a proven ability to thrive in a multi-tasking environment
- Demonstrates excellent interpersonal and communication skills, providing exceptional customer service in person, on the phone, or via email
- Skilled in proposing and implementing effective marketing strategies to maximize room occupancy, while maintaining attention to detail and managing inquiries in a professional and courteous manner
- Possesses strong problem-solving, conflict management, and cultural awareness skills
- Committed to continuous improvement, receptive to feedback, and experienced in record-keeping and profitable thinking
- Sri Lanka
Airport Executive
Jetwing Travels
01.2012 - 12.2020
- Managed large tourist groups efficiently, ensuring a smooth and welcoming experience for all
- Coordinated VIP arrivals at NCE and assisted foreign government dignitaries with tailored services
- Oversaw the efficient operation of the transport chain and provided assistance to guests with lost luggage
- Ensured guest comfort during layovers and flight delays, prioritizing their needs and enhancing their overall experience
- Sri Lanka
Airport representative
LSR company
01.2009 - 12.2012
- Company Overview: transit passenger handling department for Sri Lankan Airlines
- Assisted in ensuring the best comfort for guests during their transit, overseeing all formalities from arrivals to departures
- Provided exceptional service during layovers and flight delays, ensuring a smooth and comfortable experience
- Efficiently managed large transit tourist groups and coordinated VIP and foreign government dignitaries’ arrivals, offering tailored services to meet their needs
- Transit passenger handling department for Sri Lankan Airlines
Education
Advance Diploma - Microsoft Office
Digitec
01.2018
G.C.E Advance Level -
St. Mary's College
Negombo, Srilanka01.2007
G.C.E Ordinary Level -
St. Mary's College
Negombo, Sri Lanka01.2004
Skills
- Customer Services
- Performance Management
- Project Management
- Relationship Management
- Target Setting
- Process Improvements
- Training and Development
- Personable Nature
- Responsible
- Encouraging
- Team Spirit
- Positive Attitude
- Helpful and Courteous Attitude
- Excellent multi-tasking and organization Skills
- Proactive and focused work ethic
- Resourceful
- Open to learning
- Implementing new ideas
- Efficient
- Friendly
- Patient
- Creative
- Energetic Team Leader
Timeline
Hotel Waiter
Divan Hotel
09.2024 - Current
TEAM LEADER
Jetwing Hotel J City Beds & Café J
01.2020 - 12.2023
Airport Executive
Jetwing Travels
01.2012 - 12.2020
Airport representative
LSR company
01.2009 - 12.2012
Advance Diploma - Microsoft Office
Digitec
G.C.E Advance Level -
St. Mary's College
G.C.E Ordinary Level -
St. Mary's College
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