Sameerah Akram
Student
Shaker Heights, OH,OH
Summary
Detail-oriented healthcare professional and current student with extensive experience in sleep medicine/neurology, mental health management, and ensuring high-quality testing procedures. Proficient in account management, customer service, and medical record documentation, with expertise in financial management and daily reporting. Skilled in EPIC software, Microsoft office programs, and problem-solving. Adept at working independently and collaboratively with medical staff, providing exceptional support and relationship management. Committed to continuous improvement and knowledgeable in HIPAA compliance.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Cashier/Biller
Seaway WholeSale
8 2022 - 7 2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with billing department to resolve discrepancies, improving revenue cycle outcomes.
- Maintained complete and accurate billing and accounts receivable records.
Polysomnography Technologist
Cleveland Clinic Hospital
01.2019 - 04.2022
- Demonstrated commitment to ethical practices by strictly adhering to HIPAA regulations when handling confidential patient information throughout all stages of care process.
- Used EPIC to generate accurate reports by tabulating sleep, wake and clinical event data.
- Mitigated patient anxiety surrounding sleep studies by providing clear explanations of all processes, addressing concerns, and fostering a sense of trust and rapport.
Patient Care Nursing Assistant
Cleveland Clinic Hospital
01.2016 - 12.2018
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Home Care Provider (Hospice)
Self-employeed
01.2014 - 10.2015
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Bank Teller
Huntington National Bank
11.2013 - 07.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Account Manager
Bank of America
10.2011 - 10.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Ambassador (Seasonal)
Banana Republic
11.2012 - 02.2013
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales Associate Specialist
JCPenney
08.2009 - 03.2012
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
Education
Bachelor of Science - Social Sciences
Franklin University
Columbus, OH 06.2023 - Current
Basic Life Support (CPR And AED) Certification - Basic Life Support Provider
American Heart Association
Cleveland, OH 02.2022 - 02.2022
Accredited Sleep Technologist Education Program - Neurology/Sleep Medicine
American Academy of Sleep Medicine
2510 North Frontage Road, Darien IL 01.2019 - 10.2020
Associate of Arts - Associates of Arts
Cuyahoga Community College
Cleveland, OH 02.2010 - 05.2015
High School Diploma -
Penn Foster Highschool
Scranton, PA 09.2006 - 02.2009
Skills
- Patient Preparation & Instruction: Skilled in assisting patients with preparation for sleep studies and providing clear instructions on standard processes and procedures
- Anxiety Management: Capable of addressing patient anxiety effectively to ensure a comfortable experience
- Observation & Communication: Proficient in recognizing and communicating changes in patient conditions promptly; seeks assistance when necessary
- Computer Skills: Basic proficiency in computer use for record analysis and documentation
- Accommodations: Knowledgeable in making reasonable accommodations to support individuals with disabilities while maintaining quality patient care
- Medical Staff Collaboration: Effective in working collaboratively with medical staff to enhance patient care
- Sleep Scoring: Ability to score sleep and awake stages using professionally accepted guidelines
- Quality Improvement: Participates in and directs quality monitoring and improvement activities related to Polysomnography; assists in ensuring high-quality patient care
- Compliance: Adheres to laws, regulations, guidelines, and standards related to safety and infection control
- Independence: Capable of working effectively without direct supervision
- Customer Service: Excellent customer service skills, including customer gratification, assistance, and conflict resolution
- Technical Skills: Proficient in Microsoft Office, software navigation, and technical report writing
- Problem Solving: Strong skills in creative and complex problem-solving, adaptive troubleshooting, and negotiation
- Financial Management: Experienced in account/financial management, payment processing, and daily reporting
- Team Collaboration: Effective team player with abilities in teamwork, collaboration, and active listening
- Continuous Improvement: Committed to continuous quality improvement and critical thinking
- Documentation: Proficient in medical record documentation, database management, and detailed reporting
- HIPAA Compliance: Knowledgeable in HIPAA compliance and maintaining patient confidentiality
- Client Relationship Management: Experienced in managing client relationships, account development, and performance goals
Careerfocus
I’m a highly self-motivated worker with an extensive background in healthcare, customer service, and sales; Moreover, very patient/customer-focused, enthusiastic, dedicated with a strong work ethic, and great leadership skills. Excellent people and computer skills with 6 years + experience in fast-paced acute and outpatient settings.
Timeline
Bachelor of Science - Social Sciences
Franklin University
06.2023 - Current
Basic Life Support (CPR And AED) Certification - Basic Life Support Provider
American Heart Association
02.2022 - 02.2022
Accredited Sleep Technologist Education Program - Neurology/Sleep Medicine
American Academy of Sleep Medicine
01.2019 - 10.2020
Polysomnography Technologist
Cleveland Clinic Hospital
01.2019 - 04.2022
Patient Care Nursing Assistant
Cleveland Clinic Hospital
01.2016 - 12.2018
Home Care Provider (Hospice)
Self-employeed
01.2014 - 10.2015
Bank Teller
Huntington National Bank
11.2013 - 07.2015
Sales Ambassador (Seasonal)
Banana Republic
11.2012 - 02.2013
Account Manager
Bank of America
10.2011 - 10.2013
Associate of Arts - Associates of Arts
Cuyahoga Community College
02.2010 - 05.2015
Sales Associate Specialist
JCPenney
08.2009 - 03.2012
High School Diploma -
Penn Foster Highschool
09.2006 - 02.2009
Cashier/Biller
Seaway WholeSale
8 2022 - 7 2024
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