Sameerah Alqadi
El Paso,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist
Texas Tech Health Sciences Center
03.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Coordinator (Internship)
West Texas Pain Institute
11.2022 - 12.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided excellent customer service to patients and medical staff.
- Answered over 100 incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Supervisor
Wells Fargo
03.2006 - 12.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
El Paso, TX11.2022
High School Diploma -
California High School
Whittier, CA06.1995
Skills
- Multi-Line Telephone Systems
- Punctual and Hardworking
- Directing Callers
- Insurance Information Collection
- Insurance Verification
- HIPAA Compliance
- Clinical Data Entry
- Patient Medical Histories
- Informed Consent
Languages
Arabic
Native or Bilingual
Timeline
Patient Care Coordinator (Internship)
West Texas Pain Institute
11.2022 - 12.2022
Patient Service Specialist
Texas Tech Health Sciences Center
03.2022 - Current
Supervisor
Wells Fargo
03.2006 - 12.2007
Associate of Applied Science - Health Administration
Pima Medical Institute
High School Diploma -
California High School
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