Sameerah Epps
Greenville,MS
Summary
Seeking to obtain employment in a customer service based position to help manage and direct the system of quality customer service.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor/Escalation Coordinator
ADT
02.2021 - Current
- Manage escalated customer complaints, executing strategic resolutions for issues that are beyond the scope of frontline services, ultimately driving customer satisfaction and loyalty.
Claims Support Specialist I
Geico
01.2009 - 02.2021
- Pioneered a compassionate service approach for customers involved in accidents, setting up new claim reports and tactfully cross-selling relevant additional products, bolstering customer trust and relationships.
Claims Benefit Operations Specialist I
Aetna
05.2001 - 02.2009
- Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication process.
Education
BA Degree - Business Admin
Malcolm X Shabazz High School
12.1997
Skills
- Microsoft Office Suite: Excel, Power Point, Publisher, Word, Access
- Administrative Tasks (Budgeting, Quotes, Excess Processes, Memos and Reports)
- Operating Systems: Windows 7/8/10
- Exceptional judgment and strategic planning, thinking skills and interpersonal skills
- Ability to work professionally with sensitive items/materials, proprietary data and information while maintaining confidentiality; record keeping and multi-tasking skill set
- Exhibits excellent organizational and problem-solving skills and displays a strong work ethic
- Ability to work well independently or in a group setting
- Exemplifies strong customer service skills
References
Available Upon Request
Timeline
Customer Service Supervisor/Escalation Coordinator
ADT
02.2021 - Current
Claims Support Specialist I
Geico
01.2009 - 02.2021
Claims Benefit Operations Specialist I
Aetna
05.2001 - 02.2009
BA Degree - Business Admin
Malcolm X Shabazz High School