SAMEERAH QUDOURAH
Orlando,FL
Summary
Dynamic Experience Curator: Fostering Diversity, Innovation, and Unforgettable Experiences
Overview
7
7
years of professional experience
Work History
Associate, Guest Experience
KPMG
11.2021 - Current
- Oversaw all House Programming at Lakehouse as the main point of contact
- Acted as the primary POC for all program-specific activities, fostering effective communication and coordination between internal teams and external partners
- Developed and implemented a comprehensive planning document to streamline communication and planning processes between external vendors, Hyatt partners, Optum partners, and KPMG, enhancing efficiency and reducing potential miscommunications
- Collaborated closely with local Business Resource Groups (BRGs) to curate and organize events at Lakehouse for each heritage month, promoting diversity and inclusion initiatives within the organization
- Authored numerous standard operating procedures (SOPs) to optimize the booking process for house and programming-specific offers, ensuring clarity and consistency for stakeholders when selecting services and amenities.
Guest Services Manager
The JW Marriott Orlando Grande Lakes
07.2021 - 11.2021
- Oversaw the Bellstand, VIP Coordinator, & Rooms Control Divisions
- Processed payroll for all the Front Office and Guest Services Teams
- Developed new processes and reports to track quality through GXP salesforce system
- Created Audits to ensure compliance with the Brand Standards.
Assistant Front Desk Manager
The JW Marriott Orlando Grande Lakes
11.2020 - 07.2021
- Rolled out new processes to increase scores in the Front Office
- Ran Daily Operations for Guest Services & Front Office
- Adapted practices necessary due to Covid-19
- Managed guest feedback and opportunities as the Manager on Duty.
Front Office Supervisor/Interim Front Office Manager during Pandemic
The Ritz-Carlton Half Moon Bay
03.2020 - 11.2020
- Manage Department Financials, Scheduling, and Productivity
- Run Daily Operations for Guest Services, Concierge, & Front Office
- Adapt practices necessary due to Covid-19
- Manage guest feedback and opportunities as the Manager on Duty for the hotel daily.
Rooms Voyager-Manager in Training
The Ritz-Carlton Half Moon Bay
02.2019 - 03.2019
- Audit and conduct standard checklists based on Forbes and BSA standards
- Manage Department Financials, Scheduling, Productivity and 12 Expense Lines
- Ran Daily Operations for Morning and Evening Service
- Create Monthly Productivity and Operation Projections.
Retail Administrative Coordinator
The Ritz-Carlton Grande Lakes
07.2018 - 02.2019
- Receive in and account for all inventory for two stores on property and place in stores
- Communicate with over 40 vendors for payment of product and invoices for both the gift shop, spa boutique, and pool hut
- Run all financial reports for the stores including completing and processing the End of Month Reports for finance.
Spa Concierge
The Ritz-Carlton Grande Lakes
09.2017 - 07.2018
- Worked at the front desk booking and checking in over 100 appointments daily
- Calculated the front desks Widely Important Goal to make sure we were making the goal at least 90% of the time
- Upsold massages and treatments to clients and members 5 days out of the week.
Guest Experience Expert Intern
The Ritz-Carlton Bachelor Gulch
06.2017 - 08.2017
- Worked in PBX inputting over 50 guest preferences daily and defects daily
- Trained at the front desk and laterally as Spa Valet and Club Concierge
- Made the CTQ and ran 3 essential reports for the hotel.
Education
Bachelor of Science in Hospitality Management -
Rosen College of Hospitality Management, University of Central Florida
Orlando, FL12.2018
Skills
- Patience and composure
- Team player mentality
- Strong empathy
- Exceptional communication
- Strategic thinking
- Creativity
Affiliations
- Central Florida's Muslim Women's Organization
- MENA BRG Leader
Timeline
Associate, Guest Experience
KPMG
11.2021 - Current
Guest Services Manager
The JW Marriott Orlando Grande Lakes
07.2021 - 11.2021
Assistant Front Desk Manager
The JW Marriott Orlando Grande Lakes
11.2020 - 07.2021
Front Office Supervisor/Interim Front Office Manager during Pandemic
The Ritz-Carlton Half Moon Bay
03.2020 - 11.2020
Rooms Voyager-Manager in Training
The Ritz-Carlton Half Moon Bay
02.2019 - 03.2019
Retail Administrative Coordinator
The Ritz-Carlton Grande Lakes
07.2018 - 02.2019
Spa Concierge
The Ritz-Carlton Grande Lakes
09.2017 - 07.2018
Guest Experience Expert Intern
The Ritz-Carlton Bachelor Gulch
06.2017 - 08.2017
Bachelor of Science in Hospitality Management -
Rosen College of Hospitality Management, University of Central Florida
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