IT Support & Administrative Professional with experience delivering technical troubleshooting, system maintenance, and efficient office operations. Skilled in resolving hardware/software issues, supporting end-users, managing accounts, and improving workflow efficiency. Strong communicator with a customer-focused mindset and proven ability to keep systems running smoothly in fast-paced environments.
Hi, I’m
Sameer Chand
Baltimore,MD
Summary
Overview
3
Languages
1
Certification
5
years of professional experience
Work History
GBMC HealthCare - Greater Baltimore Medical Center
IT Support / Administrative Officer
03.2026 - Current
Job overview
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported healthcare teams by organizing patient records and managing appointment scheduling.
- Facilitated communication between departments to enhance patient care coordination.
- Maintained inventory of medical supplies, ensuring availability for clinical staff.
Royal Farms
Shift Leader
11.2021 - 11.2025
Job overview
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Led team meetings to communicate goals, address challenges, and celebrate successes.
Education
Metro Higher Secondary English SchoolKathmandu, Nepal
High School Diploma
University Overview
Sikkim Manipal UniversitySikkim, India
Bachelor of Science from Information Technology
University Overview
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Cultural awareness
- Budgeting and finance
- Investigation leadership
- Information verification
- Community relations
- Emergency and non-emergency response
- Public speaking
- Rule enforcement
- Emergency response coordination
- Team collaboration
- Court appearances
- Legal knowledge
- In-court testifying
Certification
- CompTIA A+ (In Progress / Completed)
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals (MS-900)
- Network+ (Optional)
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
IT Support / Administrative Officer
GBMC HealthCare - Greater Baltimore Medical Center
03.2026 - Current
Shift Leader
Royal Farms
11.2021 - 11.2025
Metro Higher Secondary English School
High School Diploma
Sikkim Manipal University
Bachelor of Science from Information Technology