Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information - Technical Skills
Languages
Timeline
Generic

Sameer Khatri

Richmond

Summary

Experienced Chief Information Security Officer and Offensive Security Expert with over a decade of experience in IT security, penetration testing, support operations, and risk management. Specializes in developing and implementing robust security strategies aligned with industry standards such as CIS Controls and NIST. Leads helpdesk personnel, serves as a senior engineer to address escalated issues, design solutions, and streamline ticket processes while integrating offensive and defensive security methods to support organizational objectives and promote a culture of security awareness. Dynamic technology professional with diverse experience in enhancing systems and aligning technical solutions with business goals. Demonstrated success in project leadership, contributing to organizational growth, and overall success. Brings hands-on expertise in security, networking, projects, and helpdesk operations with a talent for overcoming challenges through strong problem-solving skills and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results-oriented mindset, committed to making meaningful contributions and advancing organizational objectives.

Overview

13
13
years of professional experience
18
18

Certifications

Work History

vCISO

CISOSafe
01.2021 - Current
  • Conduct risk assessments to identify threats and develop mitigation plans.
  • Ensure compliance with laws by managing security audits.
  • Educate employees on security best practices.
  • Develop incident response plans for efficient threat handling.
  • Spearhead cutting-edge projects, driving technological advancements.
  • Implement novel solutions, resulting in streamlined processes and enhanced productivity.
  • Deliver high-impact outcomes through strategic planning and execution.
  • Consistently surpass targets, contributing to substantial company growth and market expansion.
  • Foster strong cross-functional partnerships, facilitating seamless project delivery.
  • Cultivate a culture of knowledge sharing, enhancing team capabilities and performance.
  • Conduct in-depth data analysis to inform strategic decisions.
  • Identify key trends and opportunities, leading to optimized resource allocation and improved ROI.
  • Develop forward-thinking strategies that anticipate market shifts.
  • Pioneer innovative approaches, positioning the organization at the forefront of industry advancements.
  • Conduct comprehensive risk assessments, identifying potential threats and developing robust mitigation strategies.
  • Manage security audits to ensure compliance with regulatory standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Senior IT Engineer III / SOC Lead / CISO

IT Kauai
04.2021 - 12.2024
  • Efficiently created and managed tickets and skillfully handled calls.
  • Offered expert technical guidance, training, mentorship, and coaching to junior team members.
  • Consistently managed over 50 tickets daily with a high level of efficiency.
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
  • Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
  • Developed the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
  • Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
  • Successfully executed various in-house projects and established effective processes.
  • Conducted internal penetration tests to identify vulnerabilities across Windows, Linux, and cloud environments.
  • Performed adversary simulation and red teaming exercises to assess security control effectiveness.
  • Executed phishing campaigns and credential harvesting attacks to evaluate security awareness.
  • Used BloodHound and AD enumeration techniques to escalate privileges in Active Directory environments.
  • Delivered security assessments of web applications, identifying SQL injection, XSS, and RCE vulnerabilities.
  • Developed custom exploits and payloads for testing network defenses.
  • Designed and maintained SAN environments, enhancing data security and recovery.
  • Guided tech implementations, improving cloud solutions and service delivery.
  • Mentored team, boosting response times and operational efficiency.
  • Developed security protocols, cutting costs and improving account management.
  • Led IT infrastructure optimization, implementing disaster recovery plans.
  • Mentored team members on best practices for technology solutions, fostering a culture of continuous learning.
  • Guided implementation of Directory Services and Azure Cloud.
  • Drove technological advancement through strategic implementation of cloud solutions.
  • Championed innovative approaches to IT infrastructure management.
  • Served as escalation point for engineers and technicians, ensuring swift resolution of complex issues.
  • Enforced best practices to optimize service delivery.
  • Spearheaded cutting-edge SAN environments, bolstering data security and recovery protocols while driving cloud solution enhancements for improved service delivery.
  • Fostered a culture of continuous learning by mentoring team members on best practices, resulting in enhanced response times and operational efficiency.
  • Developed and implemented robust security protocols, optimizing account management processes and realizing substantial cost reductions.
  • Orchestrated enterprise-wide cybersecurity initiatives, integrating advanced SAN architecture with cloud solutions while strengthening data protection protocols.
  • Led support team, achieving 90% SLA, exceeding goals, enhancing client satisfaction.
  • Managed critical operations, resolving high-priority issues, optimizing processes.
  • Configured remote networks, improving infrastructure efficiency and reliability.
  • Cultivated strong client partnerships, facilitating knowledge sharing and problem-solving.
  • Documented network procedures, implementing quality measures, boosting system performance.
  • Meticulously documented network infrastructure and maintenance procedures.
  • Implemented robust quality assurance measures, enhancing overall system performance.
  • Pioneered new site projects, integrating cutting-edge remote monitoring tools.
  • Developed strategic maintenance schedules, markedly improving system reliability.
  • Streamlined support operations, achieving 90% SLA adherence.
  • Implemented data-driven strategies to resolve high-priority issues and optimize critical processes.
  • Pioneered remote network configurations, enhancing infrastructure efficiency.
  • Integrated cutting-edge monitoring tools, markedly improving system reliability.
  • Fostered robust client partnerships, facilitating knowledge exchange.
  • Cultivated a supportive team environment, driving collective problem-solving initiatives.
  • Kept end-users and stakeholders informed of reported outages and provided regular updates on incident status.

IT Engineer II

High Standards Technology
09.2019 - 09.2020
  • Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
  • Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
  • Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
  • Facilitated seamless integration of new technologies into the existing infrastructure through thorough research, testing, and implementation planning.
  • Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
  • Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization''s operations or strategy.

Lead Service Desk Analyst (APAC)

Wood Group Mustang
05.2015 - 09.2017
  • Contributed to the growth and development of the team by continuously monitoring and reinforcing ticket response skills.
  • Fostered team growth by mentoring junior members, sharing technical expertise, and developing comprehensive training programs.
  • Cultivated a supportive learning environment.
  • Spearheaded in-house projects, establishing effective processes that enhanced operational efficiency.
  • Delivered measurable improvements in team productivity and service quality.
  • Maintained clear communication with stakeholders, providing timely updates on incident status and outages.
  • Ensured transparency and built trust with end-users.
  • Pioneered new approaches to ticket response, continuously refining skills and processes.
  • Introduced creative solutions to recurring technical challenges.
  • Managed 20+ daily tickets, providing technical guidance and mentoring junior team members.
  • Implemented efficient processes, enhancing operational effectiveness.
  • Spearheaded in-house projects, establishing streamlined processes that measurably improved team productivity and service quality.
  • Managed 50+ domains with effective backup policies, ensuring data integrity.
  • Executed weekly Windows updates, reducing security risks and system vulnerabilities.
  • Collaborated on urgent projects, resolving tickets swiftly to ensure business continuity.
  • Spearheaded VPN configuration and workstation setup initiatives, enhancing client connectivity.
  • Managed 50+ domains, ensuring comprehensive backup and retention policies.
  • Pioneered weekly Windows Security update process using LabTech, reducing vulnerabilities.
  • Developed comprehensive knowledge base for new IT personnel.
  • Partnered with Project Manager on time-sensitive projects, efficiently resolving incoming tickets.
  • Provided crucial remote support, maintaining business continuity.
  • Meticulously managed IT systems, ensuring seamless operations for diverse client base.
  • Implemented precise documentation practices, enhancing team efficiency.
  • Optimized IT infrastructure for 100+ clients, maintaining 95%+ SLA.
  • Implemented robust security measures, enhancing system resilience and client satisfaction.
  • Streamlined Windows update process, significantly reducing system vulnerabilities.
  • Developed comprehensive knowledge base, boosting team efficiency and onboarding.
  • Led technician team, surpassing SLA targets and resolving 40 tickets daily.
  • Pioneered creative solutions to complex technical challenges, significantly reducing resolution time.
  • Leveraged expertise in Remote Desktop and Service Desk technologies.
  • Drove continuous improvement in service desk operations, yielding measurable increases in customer satisfaction.
  • Implemented strategies to boost team efficiency.
  • Provided responsive phone support to all company employees, fostering positive customer experiences through exceptional communication and problem-solving skills.
  • Led technician team to excellence, cultivating a culture of high performance and continuous learning.
  • Championed knowledge sharing and best practices adoption.
  • Spearheaded technician team, surpassing SLA targets and efficiently resolving 40 tickets daily, demonstrating exceptional leadership and problem-solving skills.
  • Engineered creative solutions to complex technical challenges, markedly reducing resolution time and enhancing overall service desk efficiency.

Help Desk Analyst/Desktop Technician

American Bureau of Shipping
10.2014 - 05.2015
  • Supported VIP clients, resolving technical issues swiftly, enhancing client satisfaction.
  • Managed global phone support, ensuring seamless communication for ABS employees.
  • Handled user accounts efficiently, improving system security and access control.
  • Configured hardware/software solutions, optimizing productivity for diverse devices.
  • Optimised technical support for VIP clients, enhancing knowledge base and streamlining user account management processes for improved efficiency.
  • Delivered responsive global phone support, significantly reducing resolution times and boosting client satisfaction across international operations.
  • Expertly configured diverse hardware and software solutions, ensuring seamless integration and minimizing downtime for critical systems.
  • Pioneered new troubleshooting techniques, leading to faster problem resolution and decreased repeat issues in complex technical environments.
  • Fostered strong relationships with VPs and Directors, providing tailored support that aligned with high-level organizational objectives.
  • Streamlined VIP client support processes, enhancing issue resolution speed and elevating customer satisfaction levels for American Bureau of Shipping.

Education

Bachelor - Cybersecurity

Champlain College
03.2022

Skills

  • SAN
  • Active Directory
  • Azure AD
  • Windows Server
  • PowerShell
  • Network Infrastructure
  • VPN
  • Remote Desktop
  • Ticketing Systems
  • Cloud Services
  • Cybersecurity
  • IT Support
  • Project Management
  • Team Leadership
  • Problem Solving
  • Communication
  • Customer Service
  • System Administration
  • Backup Solutions
  • Disaster Recovery
  • Incident Management
  • Network Security
  • Cloud Architecture
  • Data Analytics
  • Technical Writing
  • Digital Forensics
  • Regulatory Compliance
  • Strategic Planning
  • Data Privacy
  • Incident Handling
  • Security Audits
  • Vendor Management
  • Risk Assessment
  • Technology Integration
  • Incident Response
  • Vulnerability Assessment
  • Network Monitoring
  • Data Encryption
  • Threat Intelligence
  • Compliance Auditing
  • Cloud Security
  • Penetration Testing
  • Red Teaming
  • Exploit Development
  • Web App Security

Websites

Certification

  • A+ at CompTIA
  • Network+ at CompTIA
  • ITIL Certification at ITIL
  • Certified in Cybersecurity (CC) at ISC2
  • 365 Certified: Fundamentals MS-900 at Microsoft
  • Certified: Azure Fundamentals AZ-900 at Microsoft
  • TS1 and TS2 at Datto
  • Certified Engineer at Sophos
  • Certified Technician at 3cx
  • Privacy Essential at HIPAA
  • IT Support Professional at Google
  • Security+ CompTIA
  • HIPAA Awareness for Business Associates at HIPAAtraining
  • 27001 - Dynamics of Information Security Management System (ISMS) at ISO/IEC
  • Introduction to Cybersecurity at Cisco
  • Ethical Hacker at Cisco
  • Cyber Threat Management at Cisco
  • C | Certified Cybersecurity Technician at EC-Council

Additional Information - Technical Skills

Windows (2000, XP through 11, Server 2008/2012/2016/2019/2022), Linux (Ubuntu, Kali, Red Hat, CentOS), macOS, Microsoft Exchange (2007/2010/2013/2016/365), Lotus Notes, Gmail, POP3/IMAP, Microsoft Defender for Office 365, Proofpoint, Cisco (IP Phones, ASA, Firepower, Meraki), UniFi, PFSense, Fortinet, Palo Alto, SonicWall, Aruba Networks, F5 Networks, Load Balancers, Cisco Umbrella, Wireshark, OpenVPN, Zscaler, Splunk (Enterprise Security), SIEM tools (QRadar, LogRhythm, Elastic Stack, AlienVault), Symantec Endpoint Protection, McAfee, Sophos, CrowdStrike Falcon, SentinelOne, Carbon Black, Trend Micro, Check Point, Nessus, OpenVAS, Qualys, Rapid7 InsightVM, Microsoft Defender ATP, Tenable.io, FTK (Forensic Toolkit), EnCase, Autopsy, Volatility Framework, Cellebrite, Magnet AXIOM, OSForensics, X-Ways Forensics, Mandiant Advantage, Cuckoo Sandbox, Memoryze, Azure AD, Okta, Duo Security, Ping Identity, CyberArk, SailPoint, BeyondTrust, RSA SecurID, Microsoft Defender for Cloud, Azure Security Center, AWS (GuardDuty, Inspector, CloudTrail, IAM), Google Workspace Security, Cloudflare, Prisma Cloud, CASBs (e.g., Netskope, Symantec), Kubernetes Security, Datto, Unitrends, Egnyte, Backblaze, Veeam, Acronis, Zerto, Azure Backup, AWS Backup, Cohesity, ScreenConnect, LabTech, Ninja RMM, SolarWinds, Grafana, VMware vSphere, Hyper-V, Proxmox, XC PNG, Citrix, AirWatch, Intune, Python, PowerShell, Bash scripting, Ansible, Terraform, SQL, YAML, JSON, CSS, HTML, APIs, Archer GRC, LogicGate, RiskLens, Cybersecurity Maturity Model Certification (CMMC) tools, Compliance Manager GRC, ServiceNow SecOps, ISO 27001 ISMS tools, HITRUST, FedRAMP automation, PCI DSS scanning, Microsoft Office 365, SharePoint, Teams, QuickBooks, Confluence, Slack, Tableau, Microsoft Power BI, CrowdStrike, SentinelOne, Carbon Black, Microsoft Defender for Endpoint, Sophos Intercept X, ESET, Bitdefender, ConnectWise Manage, HEAT, Remedy, Jira, ServiceNow, SolarWinds Service Desk, Ivanti, Deep expertise in implementing NIST CSF, CIS Controls, MITRE ATT&CK, ISO 27001, SOC 2, HIPAA, FedRAMP, PCI DSS, CMMC, Palo Alto Firewalls, Sophos XG, Cisco Umbrella, Barracuda, Check Point, Fortinet FortiGate, Proofpoint, Mimecast, Armis, Claroty, Dragos, Cisco Cyber Vision, Splunk for OT environments, Crestron, GoDaddy, Cloud DNS (Route 53, Azure DNS, Google DNS), SolarWinds Orion, SAAS management platforms, enterprise patch management tools, Metasploit, Burp Suite, Cobalt Strike, BloodHound, Empire, Covenant

Languages

Arabic
Limited Working
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Professional Working
Hindi
Native or Bilingual

Timeline

Senior IT Engineer III / SOC Lead / CISO

IT Kauai
04.2021 - 12.2024

vCISO

CISOSafe
01.2021 - Current

IT Engineer II

High Standards Technology
09.2019 - 09.2020

Lead Service Desk Analyst (APAC)

Wood Group Mustang
05.2015 - 09.2017

Help Desk Analyst/Desktop Technician

American Bureau of Shipping
10.2014 - 05.2015

Bachelor - Cybersecurity

Champlain College

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