Sameika Cochran
Andrews,United States
Summary
Eligibility Specialist with over 3½ years of expertise in social services, adept at refining processes to bolster client satisfaction and community trust. Demonstrates analytical skills through benefit verification and compliance audits, achieving enhanced data integrity and regulatory adherence. Passionate about empowering clients via education and maintaining meticulous records for continuous improvement.
Overview
9
9
years of professional experience
Work History
Benefit Integrity
Georgetown Department of Social Services
11.2023 - Current
- Implement benefit verification processes, ensuring compliance and reducing client record errors.
- Maintain accurate benefit documentation, ensuring timely updates and regulatory adherence.
- Execute regular audits of benefits, leading to improved data integrity and compliance.
- Analyze client data to identify discrepancies, implementing corrective measures for accuracy.
- Conduct in-depth audits, achieving marked gains in data integrity and regulatory compliance.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Eligibility Specialist
Georgetown Department of Social Services
07.2022 - 01.2023
- Guide clients on eligibility for timely service access, boosting community trust.
- Streamline intake processes, cutting wait times and enhancing client satisfaction.
- Educate on eligibility criteria, empowering clients and increasing successful applications.
- Maintain accurate records for compliance and continuous improvement.
- Assessed eligibility for social services programs, ensuring compliance with federal and state regulations.
- Maintained accurate records in electronic case management systems to track client status and eligibility changes.
Delivery Driver
FedEx
10.2021 - 06.2022
- Operated delivery vehicle efficiently to ensure timely arrival of packages.
- Navigated complex routes, utilizing GPS and mapping software for optimal delivery performance.
- Maintained accurate logs of deliveries, fostering accountability and transparency in operations.
- Collaborated with team members to streamline package handling processes, enhancing workflow efficiency.
- Delivered packages efficiently while adhering to safety and operational guidelines.
- Navigated local routes to ensure timely deliveries and customer satisfaction.
Cashier
Home Depot
11.2016 - 01.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register to record transactions accurately and efficiently.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
PCA/Medtech
Anderson Oaks Assisted Living
07.2018 - 12.2018
- Provided compassionate care to residents, fostering a warm environment that enhanced their overall well-being and satisfaction.
- Administered medications and monitored vital signs, ensuring compliance with health protocols and contributing to improved patient outcomes.
- Trained new staff on best practices in resident care, fostering a knowledgeable team committed to high-quality service.
- Delivered compassionate support to residents, enhancing their emotional well-being and fostering a nurturing community.
Education
High School Diploma -
Memphis City High Schools
Memphis, TN07.2011
Skills
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Active listening
- Organizational skills
- Decision-making
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Benefit Integrity
Georgetown Department of Social Services
11.2023 - Current
Eligibility Specialist
Georgetown Department of Social Services
07.2022 - 01.2023
Delivery Driver
FedEx
10.2021 - 06.2022
PCA/Medtech
Anderson Oaks Assisted Living
07.2018 - 12.2018
Cashier
Home Depot
11.2016 - 01.2022
High School Diploma -
Memphis City High Schools