Sameisha Lee
Dallas
Summary
Dynamic Security and Customer Service Representative with over 13 years of experience in team leadership, emergency response, and advanced security protocols. Expertise includes conducting comprehensive security audits, implementing data-driven patrol routes, and ensuring strict regulatory compliance. Recognized for significantly reducing response times and unauthorized access incidents through meticulous planning and data analytics, with a steadfast commitment to maintaining a secure environment. Resourceful GSOC Operator skilled in emergency response coordination, surveillance systems management, and incident report writing, complemented by strong communication and critical thinking abilities that drive optimal operational outcomes.
Overview
7
7
years of professional experience
Work History
GSOC Operator
Allied Universal Security Services
01.2024 - Current
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations and troubleshooting equipment failures.
- Reviewed incident reports for accuracy and completeness before submitting them to management.
- Identified process anomalies and took corrective action when appropriate.
- Communicated effectively with co-workers concerning operational issues that may arise during shift changeovers or while on duty.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored CCTV systems to ensure safety and security of premises.
Security Shift Supervisor
Parrish Security Group
04.2021 - 01.2024
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Optimized resource allocation by analyzing staffing requirements based on historical trends and projected needs.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Security Operator
Omni Hotels & Resorts
01.2020 - 11.2021
- Maintained a safe environment for employees, customers, and visitors with vigilant monitoring of surveillance cameras.
- Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.
- Assisted in the development of emergency preparedness plans, ensuring staff readiness in the event of a crisis situation.
- Monitored alarm systems diligently, responding swiftly to any triggered alarms or suspicious activity detected onsite.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Operator
Marksman Security
11.2018 - 12.2020
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
High School Diploma -
Hillcrest High School
Dallas, TX06.2010
Skills
- Detailed Activity Logs
- Customer Service
- Team Leadership
- Microsoft Office
- Access Controls
- Customer Satisfaction
- Security Activity Coordination
- Administrative Duties
- Emergency Response
- Regulatory Compliance
- Security Drills
- Data privacy regulations
- Incident response management
- Network security protocols
- Identity and Access management
Timeline
GSOC Operator
Allied Universal Security Services
01.2024 - Current
Security Shift Supervisor
Parrish Security Group
04.2021 - 01.2024
Security Operator
Omni Hotels & Resorts
01.2020 - 11.2021
Security Operator
Marksman Security
11.2018 - 12.2020
High School Diploma -
Hillcrest High School
Customsection - Systemsexperiences
- WinTeam (Payroll)
- Impak (Work Order System), Condition Reports
- Sibel
- Access Control Systems: DNA Fusion, DSX Access, Symmetry/AMAG
- Fire and Life Safety Systems (Fire panels, Fire alarms, Fire extinguishers, Emergency and Exit Lighting, Fire doors, Beam Detection, Fire Pumps, Building Evacuations plans, etc.)
- Manitou
- EVERBRIDGE
- Lead Desk
- Archer
- VCC( visual command center)
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