Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samer Elsaghir

Chicago,IL

Summary

Dynamic Project Success Manager at Emerson with expertise in SCADA and SaaS deployment. Proven track record in driving digital transformation initiatives, achieving over $90,000 in monthly recurring revenue. Skilled in stakeholder engagement, agile project delivery, and process optimization, fostering collaboration to enhance customer satisfaction, and project efficiency. CAPM-certified, with experience managing global teams and complex integrations. Actively seeking a project management role in SaaS or automation implementation, where I can continue delivering scalable, customer-centric solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Success Manager

Emerson
05.2020 - Current
  • Owner of all projects for the largest customer, Tourmaline Oil. Planned, organized, and executed over 1,000 natural gas wells, pump and compressor stations, and flare unit commissions onto the Emerson DELTA V SaaS SCADA platform, resulting in over $90,000 in monthly recurring revenue, and over $750,000 in one-time implementation revenue.
  • Spearheaded Emerson and Enovate AI’s collaborative effort to digitize W&T Offshore’s well pads, managing vendor dependencies and stakeholder expectations to achieve a 100% on-time deployment, with zero critical delays.
  • Coordinated with customers, third-party field technicians, internal hardware, and IT teams to ensure smooth and flawless execution, meeting customer expectations, results, and timelines per project SOW.
  • Developed and implemented quality control programs across the PM team to standardize processes, increase efficiency, reduce project close-out turnaround time, and improve customer satisfaction to 90%.
  • Created and led the hiring process for the new Scheduling Coordinator role, including interviews, training material development, and onboarding.
  • Trained a temporary PM team located in Costa Rica on Emerson's processes and procedures to support a large data migration project.
  • Led biweekly project management team meetings, providing a platform to discuss project updates, roadblocks, and process improvements. Fostered collaboration and knowledge sharing, ensuring the team remained aligned on best practices and efficiency enhancements.

Customer Success Manager

Emerson
05.2019 - 05.2020
  • Fostered long-term client relationships by leading weekly check-in meetings and providing proactive support, ensuring open communication and early issue resolution.
  • Aligned internal and external stakeholders by sharing regular status updates and clarifying roles and deadlines to maintain project momentum and prevent miscommunication.
  • Led structured customer meetings with clear agendas and follow-ups to manage expectations and address feedback, resulting in satisfaction survey scores consistently above 85%.
  • Served as the primary customer contact by triaging requests to appropriate teams and maintaining transparency through timely progress updates and issue tracking.

Education

Associates Degree - Petroleum Engineering Technologist

SAIT
Calgary, Alberta
01.2017

Skills

  • Project management methodologies
  • Stakeholder and client engagement
  • Process optimization and quality control
  • Risk assessment and issue resolution
  • Cross-functional team leadership
  • SCADA and SaaS expertise
  • Digital transformation initiatives
  • Microsoft Project proficiency
  • Salesforce and Excel skills
  • SaaS deployment
  • Stakeholder engagement
  • Vendor management
  • Team leadership
  • Training development
  • Effective communication

Certification

  • Project Management Professional (PMP), PMI, 01/01/25
  • Certified Associate in Project Management (CAPM), PMI, 01/01/23

Timeline

Project Success Manager

Emerson
05.2020 - Current

Customer Success Manager

Emerson
05.2019 - 05.2020

Associates Degree - Petroleum Engineering Technologist

SAIT

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