Samer L Aun
Lowell,MA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Workers Credit Union
Townsend, MA
06.2023 - Current
- Delegated work to staff, setting priorities, and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Planned and led team meetings to review business results, and communicate new and ongoing priorities.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Resolved member inquiries and concerns promptly with a focus on customer service.
Supervisor
Hanscom Federal Credit Union
Bedford, MA
07.2019 - 06.2022
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained a positive working relationship with fellow staff and management.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Evaluated employee performance through periodic reviews, and documented results accordingly.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained accurate records of underwriting activities and client interactions.
- Utilized underwriting software to streamline application processing and decision-making.
- Reviewed credit reports from major bureaus such as Equifax, Experian, TransUnion.
Customer Service Representative
Eastern Bank
Burlington, MA
06.2005 - 05.2019
- Prepared monthly closing entries to generate accurate financial reports for management review.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Expedited entry of cash receipts and performed manual deposits.
- Monitored loans and accounts payable to confirm payments are current.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Managed inventory records, including periodic counts and valuation adjustments.
- Ensured timely processing of payroll data into the general ledger system while maintaining compliance with federal regulations.
- Provided support in developing financial models for budgeting, forecasting, projections and other related tasks.
Education
Associate of Arts And Sciences - Business Administration
Middlesex Community College
Lowell, MA08-2025
Bachelor of Science - Business Management
Fitchburg State University
Fitchburg, MASkills
- Adaptable
- Friendly
- Teamwork
- Quick learner
- Detail-oriented
- Self-motivation
- Ability to work under pressure
- Time management
- Employee training
- Financial reporting
- Regulatory compliance
- Employee performance evaluation
- Performance reviewing
- Operations management
- Retail operations
- Staff management
- Retail operations management
- Decision-making
Languages
Khmer: Limited
Timeline
Assistant Manager
Workers Credit Union
06.2023 - Current
Supervisor
Hanscom Federal Credit Union
07.2019 - 06.2022
Customer Service Representative
Eastern Bank
06.2005 - 05.2019
Associate of Arts And Sciences - Business Administration
Middlesex Community College
Bachelor of Science - Business Management
Fitchburg State University