Samer Mahmoud

Role Overview:
Lead end-to-end telecom service delivery projects across the Middle East, ensuring SLA/KPI compliance, revenue realization, multi-vendor coordination, and operational excellence.

Key Responsibilities & Achievements:

• End-to-End Delivery: Lead projects from customer kickoff to service activation, migration, and billing milestone, ensuring smooth transition from presales to operations.
• Customer & Carrier Governance: Interface with enterprise clients and local carriers; conduct governance meetings to align scope, timelines, and dependencies.
• Multi-Vendor Coordination: Manage Cisco, SITA, Octopian, and logistics partners to deliver equipment, circuits, and field engineering services on time.
• Field Engineering Leadership: Supervise and allocate field engineers during installation and migration; optimize resource usage and ensure quality delivery.
• SLA & KPI Oversight: Monitor and enforce SLA compliance and project KPIs; drive corrective actions to maintain high service quality.
• Risk & Issue Management: Identify risks and technical issues; implement mitigation strategies to minimize delays and protect revenue.
• Revenue & Billing Management: Ensure accurate billing triggers and timely revenue recognition for all projects.
• Process & Tools Optimization: Improve workflows, delivery tools, and operational efficiency to reduce implementation cycle times.
• Cross-Functional Leadership: Coordinate Sales, Presales, Engineering, Operations, and Finance teams for seamless project execution.
• Migration Management: Plan and oversee enterprise circuit and network migrations with zero downtime.
• Reporting: Maintain dashboards and project reports for senior management tracking milestones, KPIs, and risk actions.

Key Achievements (Use Numbers Where Possible):

• Delivered 150+ enterprise projects across multiple Middle East countries.
• Achieved 97–98% SLA compliance and 95%+ on-time delivery.
• Reduced average order-to-activation cycle time by 15–20% through process improvements.
• Maintained zero revenue leakage by ensuring accurate billing and milestone tracking
• Enhanced client retention through consistent delivery of high-quality services and prompt issue resolution.
• Championed best practices in project management throughout the organization, contributing to a culture of excellence in service delivery.

• Huawei and Ericsson site installation, commissioning, integration, and rectification.
• LTE and 3G site surveys, planning, and performance upgrades.

• 3G and LTE site surveys and drive tests, network planning support.