Samer Nejad
Allen Park,MI
Summary
Experience in dealing with all clients in several fields, with over 7 years of experience. Hardworking with excellent telephone sales skills. Works to Answer all guests questions via phone or email to reach positive outcomes.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Dnata
06.2024 - Current
- Electronic check-in of passengers for international travel.
- Verification of documents for international and domestic flights.
- Assign passenger seats.
- Ensure correct boarding passes are provided to each passenger for the assigned flight.
- Verify ticket and seat reservations.
- Match manifest to on-board count.
- Announce arrivals and departures as necessary.
- Provide information to passengers as requested.
- Connect and disconnect Jetway as necessary.
- Assist with baggage tagging and baggage claim reports.
Account Manager
Asawer Trading LLC
01.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Communicating with customers and suppliers to follow up on financial accounts.
Education
No Degree - Private Pilot License With Instrument Rating
Phoenix East Aviation
Daytona Beach, FL02.2024
Bachelor of Science - Avionics Technology
Emirates Aviation University
Dubai, U.A.E.05.2017
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Relationships
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Passenger Service Agent
Dnata
06.2024 - Current
Account Manager
Asawer Trading LLC
01.2017 - Current
No Degree - Private Pilot License With Instrument Rating
Phoenix East Aviation
Bachelor of Science - Avionics Technology
Emirates Aviation University
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