SAMER SKAFF
Dedham,MA
Summary
I am a Punctual and motivated individual with a proven ability to thrive in a fast-paced work environment, consistently delivering high-quality results. Demonstrates excellent teamwork skills, adept at following instructions from all levels of management and fostering positive working relationships with colleagues. Known for flexibility, reliability, and exceptional time management abilities, consistently prioritizing tasks for efficient completion.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Assistant General Manager
SAYF CLUB DXB
10.2023 - 09.2024
- Help develop and implement business strategies to achieve organizational goals and targets
- Collaborate with department heads to ensure effective and efficient operations across all business areas
- Establish and maintain strong relationships with clients, partners, and stakeholders
- Monitor and evaluate the performance of employees, providing guidance and support as needed
- Help with the recruitment, selection, training, and development of staff members
- Assist in budgeting, financial planning, and cost control to ensure profitability
- Conduct regular meetings and communicate goals, objectives, and policies to employees
- Assist in implementing and enforcing health and safety regulations to maintain a safe working environment
- Identify areas for improvement and recommend solutions to enhance productivity and customer satisfaction
- Strong leadership abilities with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills to effectively collaborate with colleagues, employees, and external stakeholders
- Proven problem-solving and decision-making skills to address challenges and make sound judgments
- Exceptional time management and organizational skills to prioritize tasks and meet deadlines
- Sound business acumen with a comprehensive understanding of all operational aspects
- Proficiency in business software applications, including productivity tools, project management software, and financial analysis software
- Ability to work well under pressure and adapt to changing circumstances
- Strong analytical skills to assess data and make data-driven decisions
- Attention to detail and commitment to maintaining high-quality standards
- Ability to multitask and manage multiple priorities simultaneously
Beach Club Manager
FEBRUARY 30 BEACH CLUB & RESTAURANT
10.2021 - 09.2023
- Company Overview: PARASOL – Beirut, Lebanon
- Created a comfortable place for customers and provided professional services
- Analyze restaurant’s sales levels and profitability and create and implement
- Coordinating with purchasing manager regarding Ordering supplies
- Staff training on sequence of service and sop
- Coordinating with the reservation manager for upcoming bookings and floor plan seating (Seven Rooms)
- Implementing competition between the waiters on bottle sales with rewards for the top up sellers
- Check that all Employees are Practicing Good Personal Hygiene
- Perform restaurant opening and closing activities and organize management of repair and maintenance issues
- Daily briefing for FOH and BOH team
- General daily report to the senior management
- Build good connections with customers
- Managing reservations with RM
- Manage monthly inventory
- Manage vacation leave for the staff
- Maintains monthly payroll and attendance for FOH and BOH team
- PARASOL – Beirut, Lebanon
Assistant General Manager
Phantom House Club & Restaurant
05.2019 - 09.2020
- Company Overview: The Pointe
- Managing the staff
- Make sure that all staff members comply with safe food handling procedures
- Managing targets for each member of the team by sections
- Formulate work schedules on a weekly or monthly basis and outline each staff members work duties
- Broadcasting our weekly daily dishes and offers to our customers
- Implemented delivery platform in the restaurant
- Engage customers with positive dialogue to ensure return business and take and resolve any complaints from them
- Ordering FOH supplies
- Managing monthly inventory
- Daily report to senior management
- Daily briefing with FOH team
- The Pointe
Education
Business management -
Sagesse university
High School Diplomat - Sociology-Economic
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Outlook
Trainings And Seminars
- Training on SOS and SOP – AHWET L ZEITOUNA - BABEL – Afkar holding.
- Customer Service Training Sequence - AHWET L ZEITOUNA – BABEL – Afkar Holding.
- PIC – Dubai Municipality – UAE.
- First Aid – Dubai Police Department - UAE.
- Basic Food Safety Certificate – Dubai Municipality.
Personal Information
- Date of Birth: 02/02/93
- Nationality: Lebanese
Certification
Dubai Municipality Food Safety Training
TSI Quality Services Person in Charge Award
Timeline
Assistant General Manager
SAYF CLUB DXB
10.2023 - 09.2024
Beach Club Manager
FEBRUARY 30 BEACH CLUB & RESTAURANT
10.2021 - 09.2023
Assistant General Manager
Phantom House Club & Restaurant
05.2019 - 09.2020
Business management -
Sagesse university
High School Diplomat - Sociology-Economic
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