Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samera Shavers

STOCKBRIDGE,GA

Summary

Accomplished beauty and healthcare professional with a proven track record at Sephora, enhancing customer satisfaction through expert consultative sales and personalized service. Skilled in project management and customer support, consistently exceeding sales goals. Demonstrates a strong ability to connect with clients, ensuring a positive brand impression and fostering loyalty.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Freelancers

Ilia Makeup
01.2024 - Current
  • Demonstrated selling techniques for Ilia Makeup and trained newer team members.
  • Maintained High SPH
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Sold products and services in retail store, kiosks and event environments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Listened to customer needs and desires to identify and recommend products.

Freelancer

Fresh Skincare
10.2022 - Current
  • Trained Beauty Advisors to know how to multi-sale Skin Brand.
  • Analyzed user feedback to and identify areas required for improvement.
  • Educated staff on organizational mission and goals to help employees close sales
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty
  • Developed strong rapport with customers and created positive impression of business.

Licensed Beauty Advisor

Sephora
01.2021 - 01.2023
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Applied makeup in accordance with clothing style.
  • Conducted consultations to understand client's desired look.

Direct Support Professional

Merakey
07.2015 - 08.2020
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Pharmacy Technician

Giant Food
01.2016 - 07.2018
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

Some College - Business Administration

Harrisburg Area Community College
Harrisburg, PA
2014.09 - 2016.01

Licensed - Cosmetology

Empire Beauty School
Harrisburg
2017.10 - 2018.08

Skills

  • Project Management
  • Customer Support
  • Retail Sales
  • Retail store support
  • Data Entry
  • Paperwork Processing
  • Complaint resolution
  • Appointment Scheduling
  • Consultative Sales

Timeline

Freelancers

Ilia Makeup
01.2024 - Current

Freelancer

Fresh Skincare
10.2022 - Current

Licensed Beauty Advisor

Sephora
01.2021 - 01.2023

Licensed - Cosmetology

Empire Beauty School
2017.10 - 2018.08

Pharmacy Technician

Giant Food
01.2016 - 07.2018

Direct Support Professional

Merakey
07.2015 - 08.2020

Some College - Business Administration

Harrisburg Area Community College
2014.09 - 2016.01

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Samera Shavers